Rostering Coordinator - Site Support

Southern Cross Care (SA, NT & VIC) Inc.; South Africa; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading aged care provider is seeking a Rostering Coordinator to manage workforce scheduling across multiple sites. This role requires flexibility for shift work, strong data analysis skills, and a commitment to providing exceptional customer service. The successful candidate will have at least 2 years' experience and will enjoy a full-time contract with benefits. Applications close on 13 October 2025.

Benefits

Salary packaging benefits

Wellbeing support

Career development opportunities

Qualifications

• Minimum 2 years' experience in a similar rostering or workforce scheduling role.
• Ability to work shift work and cover operational requirements 7 days a week.
• Basic knowledge of Aged Care Standards and industrial agreements.

Responsibilities

• Perform rostering activities across multiple sites.
• Optimize resource utilization to achieve operational outcomes.
• Communicate with Payroll for accurate shift data.

Skills

Data analysis

Communication skills

Customer service

Planning

Problem-solving

Coordination

Tools

Humanforce Rostering Software

Google Software systems

Job description

About the role

Key Responsibilities include:

• Performing rostering activities for 24-hour rosters across multiple sites.
• Optimising resource utilisation to achieve operational, financial, and client outcomes.
• Aligning day-of-operation plans with workload planners, budgets, and financial KPIs.
• Managing variations to rostered shifts, leave plans, absences, allowances, and staff movements.
• Analysing and reporting on post-day-of-operation timestamp data.
• Providing technical expertise in workforce planning and efficiently planning staff training.
• Communicating with Payroll for accurate shift data.
• Operating and maintaining employee rostering, allocation, and attendance systems.
• Identifying and reporting system issues, executing BCP activity, and providing customer service to stakeholders.
• Collaborating with other Rostering Coordinator roles and performing general administration functions.
• Maintaining a safe work environment and performing other duties as required.

Contract and work pattern: Fixed Term Full Time Contract up to 06 April 2026 with a rotational roster (across 7 days) between 5am and 12am.

About you

Essential Requirements for this role include:

• Ability to work shift work covering operational requirements 7 days a week, with flexibility.
• A current Australian Class 1 Driver's Licence.
• Minimum 2 years' experience in a similar rostering or workforce scheduling role, preferably in Aged Care supporting multiple remote sites.
• Proven ability to perform in-depth data analysis, use spreadsheets and workforce planning tools, and experience in a fast-paced customer service environment.
• Strong communication, customer service, planning, problem-solving, and coordination skills.
• Ability to work autonomously, prioritise demanding workloads, meet deadlines, and demonstrate excellent attention to detail.
• Basic knowledge of Aged Care Standards and industrial agreements.
• Personal attributes aligning with SCC's values, commitment to the "Better for life" model, building positive relationships, teamwork, integrity, resilience, person-centred customer service, and a problem-solving approach.

Desirable Requirements include experience with Humanforce Rostering Software, competent use of Google Software systems, and knowledge of Aged Care industrial and legislative requirements.

About us

Southern Cross Care is one of Australia’s leading charitable aged care, health, and retirement living service providers. We value diversity in our team, and we offer salary packaging benefits to maximise your take-home pay. We are guided by our Better for life vision and our values of Courage, Service and Compassion.

When you work for Southern Cross Care, we value you as an individual, care for your wellbeing and develop your skills to help you build your career. We reward creativity and provide stability and flexibility. When you work for us, you work better for life.

Applications close: 13 October 2025 at 4pm