Rooms Division / Assistant General Manager – Menlyn Mix Apartments & Hotel Suites

Beekman Group; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A hospitality management company in Pretoria is seeking a Rooms Division / Assistant General Manager to oversee the Front Office, Housekeeping, and Maintenance operations. Candidates must have proven experience in the hospitality industry, strong management skills, and be proficient with hospitality management systems. This role requires excellent communication skills and the ability to work under pressure.

Qualifications

• Experience in hospitality operations, especially in front office and rooms division.
• Ability to work under pressure with attention to detail.
• Own transport and a valid driver’s license are essential.

Responsibilities

• Manage operations of Front Office, Housekeeping, and Maintenance.
• Handle guest queries and complaints.
• Oversee administration and management of front office staff.

Skills

Proven Front Office experience

Excellent knowledge of hospitality operations

Management skills

Computer literacy including Excel

Excellent communication skills

Tools

Hospitality Property Management systems

Job description

Overview

Job title: Rooms Division / Assistant General Manager – Menlyn Mix Apartments & Hotel Suites

Job Location: Gauteng, Pretoria

Deadline: October 10, 2025

Key Responsibilities

• Full management responsibility of Front Office, Housekeeping & Maintenance Operations of a busy property
• General Front Office administration, telephone, reservations, reception
• Management and administration of communications with online booking platforms as well as with Head Office Departments
• Dealing with guest queries, requests and complaints and management of guest relations
• Revenue and statistics control and management
• Handling and recording of cash and other income
• Management and administration of all front office staff
• Procurement and control of certain consumable and non-consumable stocks and assets including conducting stock takes
• Interaction and liaison with all departments and areas including outsourced functions
• Perform Duty Management functions
• Provide assistance to the General Manager in any areas required and be able to provide management backup for the same

Key Competencies & Personal Attributes

• Proven Front Office and Rooms Division experience and a history of experience in the hospitality industry
• Excellent knowledge of all aspects of hospitality operations including timeshare as well as hotel operations
• Proven management skills including guest and staff relations and administration
• Computer literacy skills including Excel, Word and practical experience of Hospitality Property Management systems (Reception Desk, Opera/Fidelio, Semper, Apex, Hotelier, etc.)
• Ability to work under pressure and without supervision
• Attention to detail
• Excellent communication skills (written & verbal)
• Ability to work normal hospitality hours including shifts, overtime, working weekends and public holidays
• Own transport and a valid driver’s license essential
• No accommodation provided

Additional Information

Administrative / Management jobs