Room Attendant

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts, we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities throughout North America and the Caribbean, Europe and Africa, the Middle East, and Asia Pacific. Our portfolio includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, and Empowerment. We employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. As a community and environmental leader, Fairmont is also known for responsible tourism practices and award-winning Green Partnership programs. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Scope of Position:

Reporting to the Housekeeping Management, the Room Attendant is responsible for ensuring the highest level of cleanliness in guestrooms, providing day cleans, and nightly turndown service for all guestrooms.

Requirements:

• Outstanding guest service skills, professional presentation, and sophisticated communication skills.
• Proficiency in English (verbal & written); second language is an asset.
• Ability to handle multiple tasks in an intense, changing environment.
• Flexible working hours.
• Physical fitness.
• Sound knowledge of beverages and cocktails.

Responsibilities:

• Signing in and out master keys daily.
• Proper usage of cleaning supplies and equipment.
• Updating and marking assigned rooms.
• Keeping linen closets, supply closets, and landings organized and clean.
• Emptying vacuum cleaner when full.
• Reporting problems or questions to the supervisor.
• Assisting guests and colleagues courteously.
• Using hands to lift, carry, or pull heavy objects.
• Understanding instructions and learning procedures.
• Performing routine tasks daily.
• Using 'Cleaning in Progress' signs and keeping doors closed during room cleaning.
• Calling In Room Dining for tray/trolley removal.
• Reporting lost and found items, equipment malfunctions, suspicious persons, and safety hazards.
• Maintaining grooming and uniform standards.
• Following department policies.
• Reporting valuables and safe issues.
• Performing other duties as required, attending trainings, and pre-shift briefings.

Early Shift:

• Reporting rooms not requiring service and noting it on the assignment paper.
• Reporting mattress protectors, blankets, bedspreads, and valances needing change.
• Cleaning a set number of rooms per shift, depending on operational needs.

Turndown:

• Preparing linen for turndown work.
• Performing turndown duties including tidying, bed-making, linen changing, vacuuming, bathroom cleaning, and replenishing supplies as per standards.
• Reporting rooms not requiring service and noting it on the assignment paper.
• Turndown a set number of rooms per shift.

Qualifications:

• Experience in a 5-star environment preferred.
• Basic English language skills in reading and writing.

Additional Information:

Our commitment to Diversity & Inclusion: We are an inclusive company committed to attracting, recruiting, and promoting diverse talent.