Roaming Manager - Gauteng (Jhb / Pta)

Toys R Us And Babies R Us South Africa; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading retail brand seeks a passionate Store Manager to ensure outstanding customer satisfaction and performance in Johannesburg. Responsibilities include driving sales, managing staff, and maintaining operational excellence. Ideal candidates should have significant retail management experience and a Matric certificate, with a proven ability to inspire and lead teams.

Benefits

Provident Fund

Discretionary Bonus

Incentive Bonus

Shrinkage Bonus

Sales Bonus

Qualifications

• Minimum of 3 years retail experience, including 2 years in management.
• Own or reliable transport.

Responsibilities

• Meet store sales targets and deliver excellent customer service.
• Manage, mentor, and lead staff to achieve growth.
• Maintain staff performance through training and development.

Skills

Customer Service

Leadership

Retail Management

Sales Strategy

Education

Matric Certificate

Job description

Introduction

Welcome to the Toys R Us world of awwwesome, where we want your little ones' imaginations to run free! Toys R Us and Babies R Us are well-established international brands, commonly referred to as the "World's Greatest Toy Stores." Toys R Us SA currently boasts 50+ physical stores, including locations in Namibia, Botswana, and Zambia, as well as a new online store.

The key focus of the group is to ensure that customers, from children to grandparents, are offered an amazing range and experience, complemented by great value!

Position: Store Manager

Are you a dynamic and passionate individual who will ensure exceptional customer satisfaction and excellent store performance? We are looking for a Store Manager to join our team!

Duties & Responsibilities

• Meet store sales targets and deliver excellent customer service by planning, organizing, and controlling all store operations according to company standards and procedures.
• Achieve growth and hit sales targets by managing, mentoring, and leading staff.
• Interact with sales merchandisers, representatives, and regional managers to evaluate sales strategies and results.
• Enforce and implement AWESOME customer service to provide a WOW experience.
• Attend to each customer's unique shopping needs, always putting the customer first.
• Develop, motivate, and inspire teams enthusiastically.
• Maintain staff performance through recruiting, coaching, counseling, and disciplining; and by planning, monitoring, and appraising results.
• Authorize work schedules, including work, break, and leave times.
• Ensure ongoing staff training and development.
• Schedule and assign employees, following up on work results.
• Handle customer complaints professionally.
• Manage daily store operations to maximize sales while controlling expenses and stock.
• Minimize controllable expenses, costs, shrinkage, damages, and theft.
• Execute plans to achieve sales targets, motivating staff accordingly.
• Keep records of stock and financial transactions.
• Conduct daily floor walks and manage stock replenishments and face-ups.
• Implement and monitor SOPs, maintain merchandise and housekeeping standards.
• Coordinate with service providers such as security, cleaning, and logistics.
• Ensure timely execution of sales promotions and communicate marketing opportunities.

Desired Experience & Qualifications

• Matric Certificate.
• Own or reliable transport to work shifts.
• Minimum of 3 years' retail experience, including 2 years in management.

Package & Benefits

• Provident Fund
• Discretionary Bonus
• Incentive Bonus
• Shrinkage Bonus
• Sales Bonus