Road Technician Level 3

CIRO Full Service Beverage Co.; Wes-Kaap; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading beverage service company in South Africa is seeking a Road Technician Level 3. In this role, you will repair and maintain coffee equipment while ensuring high quality standards. Extensive travel is required, and candidates must possess relevant technical certifications and a Grade 12 qualification. This position offers opportunities for growth and professional development.

Benefits

Opportunities for training and development

Travel allowance

Qualifications

• Certification in relevant required (Skill High) coffee equipment.
• Experience with intermediate electrical knowledge 220v/380v.
• Experience with basic coffee extraction through equipment variants.

Responsibilities

• Repair Faulty Equipment.
• Calibrating and programming equipment for quality.
• Install Beverage Equipment & Test before leaving Customer.

Skills

Technical service and repair experience

Basic Coffee knowledge

Logical & Methodical thinking

Intermediate to Advanced understanding of Multimeter

Basic Electronic Knowledge

Advanced Coffee Course Certificate

Education

Grade 12 / Matric

Minimum N3 Electrical qualification

Tools

Coffee equipment

Electrical tools

Job description

The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

An exciting opportunity exists for a Road Technician Level 3 at CIRO in Epping, Cape Town.

Line Manager: Technical Supervisor

Job Specification:
Key Performance Areas:

• Repair Faulty Equipment
• Fault Finding – Intermediate to Advanced – mechanical, electrical, hydraulic & software related
• Testing all equipment to ensure it is mechanically, aesthetically, and functionally acceptable
• Calibrating and or programming of equipment to ensure the right quality of coffee products is produced
• Install Beverage Equipment & Test with Product before leaving Customer
• Upliftment of Equipment
• Clearly communicate Fault on Equipment & Corrective action taken to Manager on site
• Inform field service coordinator OR technical support manager of updates or returns
• Escalate any problems i.e. wrong address, site not ready, no product, etc. to T.S.M (Technical Supervisor) immediately
• Phone for assistance from Internal Specialists when struggling to complete repairs/installations.
• First time repair of equipment
• Preventative checks & repair on equipment

General:

• Required to do tool checks & where applicable (Responsible for “lost” tools)
• Perform any other tasks as instructed by the Technical Manager
• Operational assistance and guidance to Customers on equipment
• Groomed well and vehicle kept clean and neat to meet professional image for the business.
• Promote company ethics and values at all times.
• Announcing him/herself to the management of establishment with explanation for purpose of visit
• Work overtime/Standby as required from time to time
• Stick to route planned
• Extensive traveling

Technical Duties:

• Stripping, descaling & cleaning of spares (taps, boilers, etc.)
• Reassembling of spares & selected Equipment
• Perform Pre-delivery inspections on Equipment
• Fault Finding – Intermediate to Advanced, Mechanical & electrical
• Program Machine parameters
• Program machine settings
• Perform basic software upgrades on equipment
• Testing end product by tasting

Administrative Duties:

• Fill in Consumption sheets with Part Description & Code
• Complete & hand in R-Calls (Return calls)
• Complete & hand in Time Sheets
• Complete & hand in Tool Checks
• Complete Overtime Sheets
• Complete Leave Applications
• Keep Equipment Manuals/Files up to date

S.H.E. Responsibilities:

• Keep own work area clean, neat & safe at all times
• Keep Work Bench, Floor Space & Shelving uncluttered & safe
• Wear relevant protective clothing
• Only use tools trained on & signed off by Technical Supervisor.
• Consider the possible Risks of the activities in the Warehouse
• Familiarize themselves with Emergency Procedures & Exit points
• Good understanding of the risks of equipment, electrical, high temperature, pressurized vessels, sharp edges, lifting Techniques, dangerous chemicals, etc.
• Responsible to correct & report fellow employees when in breach of rules

Additional Responsibilities

• Time management
• Responsible for company property such as vehicle, spares and tools
• Promote company ethics and values at all times.
• Full Responsibility of own Quality of Workmanship
• Be cost-conscious when selecting replacement spares during repairs

Value added training visits and building credible coffee relationships

• Announcing him/herself to management of establishment with explanation for purpose of visit Ensuring that the management of establishment is made aware of any coffee product related issues, training needs or equipment repairs
• Ensuring the customer is aware that this service is a paid service and agrees to the invoice being issued before the training starts
• Ensuring the customer is aware of any changes made like setting of grinders or operational guidance performed
• Ensure customers are using Ciro products
• Build sound business relations with the main objective to retain and builds volume throughput

Customer Specific Ciro CORE Evaluation, Training Register & ESO (Electronic Service Order) is completed

• Ensuring that management of establishment signs off the following documents from visit: - Ciro CORE Evaluation
• ESO Job card with spares consumed Quote / invoice for the visit
• Ensuring that the correct online documents are submitted and is comprehensively completed at every call as per the prescribed standard set by key accounts, training and the customer
• Escalate any findings to Ciro management as well as keeping the customer informed of any irregularities

Ensuring the In-Cup quality of the coffee is of the agreed standards

• Freshness test done on all Ciro products
• Assessing the staff at establishments to ensure that the right procedures are followed when making coffee
• Where appropriate, ensure compliance of quality standards defined by customer HQ and report irregularities to the management of the establishment.

Minimum Requirements:
Experience:

• Certification in relevant required (Skill High) coffee equipment
• Advanced Coffee Course Certificate – advantageous
• Basic Coffee knowledge
• Basic knowledge of Coffee extraction through equipment variants
• Technical service and repair experience Intermediate Electrical 220v/380v Knowledge Basic Electronic Knowledge
• Intermediate to Advanced understanding of Multimeter
• Logical & Methodical thinking

Qualifications:

• Grade 12 / Matric essential
• Minimum N3 Electrical qualification

Additional Requirements:

• Code 10 driver’s license

Competencies:

• Staying composed
• Recovering from setbacks
• Meeting deadlines
• Continuously improving
• Articulating information
• Developing personally
• Making decisions
• Thinking rationally