Risk Event Administrator 1

nedbank; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Nedbank seeks a candidate for a role in Risk, Audit and Compliance, responsible for managing risk events related to fraud cases. The position demands strong analytical skills, operational experience, and adherence to regulatory standards. This position offers opportunities in a dynamic environment and emphasizes personal growth and relationship management.

Qualifications

• 2-3 years of experience in banking and/or operational back-office roles.
• 2-3 years in forensic risk management and cybersecurity.

Responsibilities

• Register risk events ensuring compliance with policies.
• Analyze fraud cases and maintain data integrity.
• Liaise with stakeholders to meet expectations.

Skills

Analytical skills

Problem solving

Quality Orientation

Time management

Independent Thinker

Ethical Judgement

Education

Matric / Grade 12 / National Senior Certificate

Money Laundering relating qualification

Process Management

Job description

REQ: 140806

Closing Date: 07 July 2025

Job Family

Risk, Audit and Compliance

Manage Self: Operational

Job Purpose

To register risk events; thereby ensuring that risks are recorded; investigated; actioned and reported in terms of Nedbank Group Risk Management Policies.

Job Responsibilities

• Contribute to a culture of transformation by participating in Nedbank culture-building initiatives, business strategy, and CSI.
• Accurately interpret and analyze incoming Fraud cases, ensuring all requirements are met before allocations.
• Analyses of cases and refunding in accordance with the Association Rules.
• Prioritizing important/urgent matters without compromising quality.
• Ensure data integrity of cases received.
• Manage and prevent potential operational losses by adhering to processes and procedures.
• Identify and recommend opportunities to enhance processes, systems, and policies, and support the implementation of new processes, policies, methodologies, and systems
• Comply with risk standards, quality requirements, and policies.
• Liaise with stakeholders to fully understand and meet expectations and/or requirements through electronic communication, providing feedback to management and stakeholders.
• Build and maintain mutually beneficial relationships by interacting with stakeholders within Group Financial Crime, Forensics, and Security (GFCFS).
• Meet and exceed internal and external client needs by promptly responding to queries and actioning requests within the Service Level Agreement (SLA).
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with the team and stakeholders.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by completing all learning activities, practicing experience, and obtaining/maintaining certifications within specified time frames.
• Maintain knowledge management and improve team success by sharing knowledge with the team.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Matric / Grade 12 / National Senior Certificate/ Money Laundering relating qualification and/or Process Management

Minimum Experience Level

• 2-3 years of experience in banking and/or operational back-office roles within a financial institution.
• 2-3 years of experience in forensic risk management and cybersecurity, including chargeback handling.

Type of Exposure

• Time management
• Exposure to Fraud reporting and investigations (account blocking, case registrations, card blocking, investment blocking, classifications, scenarios)
• Managing customer expectations and client experience
• Managing stakeholder expectations
• Interacting with diverse people
• Working in a fast-paced environment, methodical and with preciseness
• Providing feedback to management by preparing event synopsis as and when required
• Managing Work
• Proactive mindset
• Time management
• Quality Orientation
• Problem solving
• Analytical skills
• Independent Thinker
• Ethical Judgement

Disclaimer

Preference will be given to candidates from the underrepresented groups

Please contact the Nedbank Recruiting Team at [phone]

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Please contact the Nedbank Recruiting Team at [phone]

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Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).

For assistance please contact the Nedbank Recruiting Team at [phone]