REQ: 140806
Closing Date: 07 July 2025
Job Family
Risk, Audit and Compliance
Manage Self: Operational
Job Purpose
To register risk events; thereby ensuring that risks are recorded; investigated; actioned and reported in terms of Nedbank Group Risk Management Policies.
Job Responsibilities
- Contribute to a culture of transformation by participating in Nedbank culture-building initiatives, business strategy, and CSI.
- Accurately interpret and analyze incoming Fraud cases, ensuring all requirements are met before allocations.
- Analyses of cases and refunding in accordance with the Association Rules.
- Prioritizing important/urgent matters without compromising quality.
- Ensure data integrity of cases received.
- Manage and prevent potential operational losses by adhering to processes and procedures.
- Identify and recommend opportunities to enhance processes, systems, and policies, and support the implementation of new processes, policies, methodologies, and systems
- Comply with risk standards, quality requirements, and policies.
- Liaise with stakeholders to fully understand and meet expectations and/or requirements through electronic communication, providing feedback to management and stakeholders.
- Build and maintain mutually beneficial relationships by interacting with stakeholders within Group Financial Crime, Forensics, and Security (GFCFS).
- Meet and exceed internal and external client needs by promptly responding to queries and actioning requests within the Service Level Agreement (SLA).
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with the team and stakeholders.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by completing all learning activities, practicing experience, and obtaining/maintaining certifications within specified time frames.
- Maintain knowledge management and improve team success by sharing knowledge with the team.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Matric / Grade 12 / National Senior Certificate/ Money Laundering relating qualification and/or Process Management
Minimum Experience Level
- 2-3 years of experience in banking and/or operational back-office roles within a financial institution.
- 2-3 years of experience in forensic risk management and cybersecurity, including chargeback handling.
Type of Exposure
- Time management
- Exposure to Fraud reporting and investigations (account blocking, case registrations, card blocking, investment blocking, classifications, scenarios)
- Managing customer expectations and client experience
- Managing stakeholder expectations
- Interacting with diverse people
- Working in a fast-paced environment, methodical and with preciseness
- Providing feedback to management by preparing event synopsis as and when required
- Managing Work
- Proactive mindset
- Time management
- Quality Orientation
- Problem solving
- Analytical skills
- Independent Thinker
- Ethical Judgement
Disclaimer
Preference will be given to candidates from the underrepresented groups
Please contact the Nedbank Recruiting Team at +27 860 555 566
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Please contact the Nedbank Recruiting Team at +27 860 555 566
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Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).
For assistance please contact the Nedbank Recruiting Team at +27 860 555 566