Risk and Quality Manager

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Risk & Quality (R&Q)

Management Level

Manager

Job Description & Summary

A career in Risk Management, within Internal Firm Services, will provide you with the opportunity to advance and foster integrity based decision making and conduct by clients employees throughout their organisation. Our Risk Management Generalist - Client Services team focuses on promoting and monitoring compliance with applicable external laws and regulations as well as internal policies and procedures to help manage clients regulatory, litigation, and reputational risk.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

Job Description & Summary

A career in the PwC Southern Africa R&Q Team, will provide you with the opportunity to advance and foster integrity-based decision making and conduct by PwC professionals throughout our organisation and form an active part of the community of solvers.

You will focus on supporting the xLoS R&Q AD and Partner in promoting and monitoring compliance with applicable regulations and policies and procedures to help manage PwC’s regulatory, litigation, and reputational risk. You will also support the improvement of these processes and help to simplify the process for teams. You will also have the opportunity to get involved with ad-hoc projects, including support on wider global projects.

The PwC South Africa xLoS R&Q Team is part of the firm’s Risk & Quality group within Internal Firm Services.

Whilst prior R&Q experience is preferable, what is more important is that you have a willingness to learn a new technical area, a client service mentality, excellent coaching and communication skills and want to join a dynamic team that provides critical business support to the firm in a complex and changing regulatory environment. On the job training on the R&Q rules and processes will be provided.

What you’ll create and do

As an R&Q Specialist, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution and assist the business to solve important problems:

Responsibilities include but are not limited to:

• To support the Africa x-LoS Risk and Quality Partner and the Africa xLoS R&Q Associate Director in all Risk, & Quality matters, including ad hoc projects.
• To ensure the firm has an adequate training and communication programme in place to enable partners and staff to be sufficiently aware of R&Q issues.
• To assist with managing day to day xLoS R&Q activities including supporting the Acceptance and Continuance systems.
• Analysis and monitoring of Risk Management and Independence KPIs (eg unwrapped file, overdue A&C) and follow up of these exceptions, including improvement of the process and reporting.
• Initial review of Risk Consultations.
• Assistance with the preparation of Risk Management Alerts.
• Assistance with reporting on Audit Quality Indicators to Leadership and expanding this.
• Research technical issues (Risk Management, Policy Hub/NRMP, IFRS, JSE Listing Requirements, Companies Act, Industry specific legislation, PwC Audit, International Standards on Auditing, Independence Policies and SOPS), as required.
• Assistance with upkeep of QMSE documentation and ensuring controls and processes are in place.
• Assistance with regulatory inspection requirements, including regulatory submissions and assisting to manage the Assurance Work Declaration.
• Assistance with Firm reviews as required by Global.
• Assist in development of training related to risk management.
• Assist with the roll-out of Risk Management projects.

What you’ll bring to this role

• An interest in upskilling for a digital world and technology trends, and an openness to learning new tools and adapting how you work.
• Previous experience in audit is an asset.
• High level of accuracy, attention to detail and experience in analysing data.
• Strong client service focus in dealing with partners and staff at all levels and areas of the firm.
• Demonstrated ability to work in a multitasked, fast-paced and changing environment.
• Strong communication skills, both written and verbal.
• Good time and project management skills.
• Good judgment and problem-solving skills.

What you’ll get in return

• Opportunity to interact with partners and practice teams across the firm, and influence risk management processes in the firm.
• Wide exposure to the breadth of the firm’s services and how we deliver these services.
• Development of technical knowledge of regulatory and risk management items.
• Change management (especially across Africa and cultures).
• Automation and improvement of existing processes.
• Working with regulators.
• Identification of risk and implementing strategies to mitigate these (proactive rather than reactive).

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date

June 27, 2023

About the company

PricewaterhouseCoopers is a multinational professional services network of firms headquartered in London, United Kingdom, operating as partnerships under the PwC brand.