Ride-Sharing Operations Manager

TELUS Digital; Cape Town; On-site; ZAR 520,000 - 900,000; Full time

Job summary

TELUS Digital in Cape Town is seeking an Operations Manager for the Ride Sharing Program. You will drive profitability by meeting client KPIs, maintain staffing ratios, and ensure forecasted call volumes are met.

You will enforce policies and recognize top performers to sustain strong operations. Responsibilities include monitoring service metrics, coaching teams, coordinating with Workforce for staffing, approving overtime, and conducting regular performance reviews to uplift overall

Qualifications

• Bachelor’s degree in any course, preferably Business or Business Management.
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Responsibilities

• Ensure profitability by attaining client KPIs and targets.
• Monitor queue and service metrics; coach on sales metrics.
• Uphold policies; ensure attendance and schedule adherence.
• Maintain staffing ratios and forecasted call volume; coordinate with Workforce.
• Overtime requests to meet metrics; incentivize performance.
• Conduct performance appraisals and provide feedback.

Skills

Client relations

Leadership

People management

English communication

Time management

Multitasking

Analytical

Problem solving

Decision making

Coordination skills

Education

Bachelor's degree in business

Tools

MS Word

MS Excel

MS PowerPoint

CMS/IEX

Baleen

Blue Pumpkin

Job description

TELUS Digital in Cape Town is seeking an Operations Manager for the Ride Sharing Program. You will drive profitability by meeting client KPIs, maintain staffing ratios, and ensure forecasted call volumes are met.

You will enforce policies and recognize top performers to sustain strong operations. Responsibilities include monitoring service metrics, coaching teams, coordinating with Workforce for staffing, approving overtime, and conducting regular performance reviews to uplift overall