Reverse Logistics Administrator

One Day Only; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Join One Day Only, a leading South African daily deals hub, as a Customer Service Representative! You'll ensure smooth operations in handling customer returns, collaborating with teams, and resolving issues efficiently. If you're detail-oriented and a team player, this is your chance to shine in a fun and fast-paced environment.

Qualifications

• Excellent computer literacy with quick learning in software.
• Customer service and administrative experience advantageous.
• Must have good phone etiquette.

Responsibilities

• Record data for customer and supplier returns.
• Collaborate for best possible resolutions with teams.
• Facilitate product return assessments.

Skills

Attention to detail

Good verbal skills

Good written skills

Good interpersonal skills

Adaptable

Team player

Education

Matric/Grade 12

Job description

About us

Step into the wild world of OneDayOnly – South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy shoppers getting our daily dose every 24 hours.

We're not fussy – if the price is right and the quality checks out, we're selling it. That's what makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can blink. So, jump in, where FOMO meets killer deals, and let's turn every day into a retail party!

About You

If you’re the kind of person who thrives on keeping things in order while juggling multiple tasks, and can spot trends faster than a hawk on a hunt, then we need you!

You love diving into the details, making sure everything runs smoothly, and bringing a smile to everyone you interact with. Your typing skills are so precise that even your keyboard gives you a standing ovation. Plus, if your phone etiquette was a sport, you’d have a gold medal.

So, if you're ready to be a superhero in our team, come and show us what you’ve got!

Responsibilities:

• Record data in all forms for customer returns, supplier returns, courier claims, and parcels without delivery information.
• Collaborate with the broader Customer Service team and other departments to reach the best possible resolutions.
• Complete physical assessments on returns, and facilitate the return of products for supplier assessment in collaboration with the Supplier Liaison team.
• Assist walk-in customers.
• Populate all relevant information across platforms / documentation / sheets as required.
• Answer all emails and Asana queries related to Returns.
• Follow existing SOPs, while absorbing and applying updates to processes.
• Identify query and product-related trends and escalate/raise them to your Team Leader and the relevant departments.
• Consistently maintain SLA, KPI and Performance Measurement requirements.
• Perform ad-hoc duties in accordance with business needs.
• Be the link between the Customer Service team and our courier partners, booking collections and deliveries of returned products, and addressing any issues that may arise during the transportation process, including courier claims

Experience and Qualifications:

• Excellent computer literacy with the ability to quickly learn new software.
• Matric/Grade 12 (minimum).
• Customer service experience (advantageous).
• Administrative experience (advantageous).
• Experience in warehousing (advantageous).
• Experience in a customer service ticketing system (Zendesk, Freshdesk) and G-Suites (advantageous).
• Must be willing to represent OneDayOnly by offering customers a warm welcome.
• Good phone etiquette.
• Good verbal, written and interpersonal skills.
• Attention to detail.
• Highly adaptable and team player who takes initiative and is self-motivated.