Revenue & Sales Operations Manager

Netsurit Group; Johannesburg; Hybrid; ZAR 40 000 - 80 000; Full time

Job summary

An innovative firm is seeking a Revenue and Sales Operations Manager to drive efficiency and enhance revenue growth strategies. This pivotal role involves managing CRM systems, leading sales forecasting, and optimizing compensation plans. The ideal candidate will be highly analytical, detail-oriented, and possess strong communication skills. Join a collaborative environment that values ambition and supports your career growth while contributing to a dynamic team focused on achieving business goals. Embrace the opportunity to make a significant impact in a thriving organization dedicated to fostering success.

Qualifications

• Proficiency in CRM systems and advanced analytical skills.
• Strong communication and stakeholder engagement abilities.

Responsibilities

• Own and optimize CRM platforms to ensure data accuracy.
• Lead data-driven sales forecasting and improve revenue predictability.

Skills

CRM Management

Sales Forecasting

Data Analysis

Communication Skills

Business Acumen

Tools

Salesforce

HubSpot

Microsoft Dynamics

Power BI

Excel

Job description

At Netsurit, our mission is to "Support the dreams of the doers"—both our clients and our team.

We believe that dreams are more than just wishes; they're goals with a plan.

Whether you aspire to grow your career, learn new skills, or achieve personal milestones, we're here to support you every step of the way. We're a global leader in IT solutions, proudly ranked # on Inc. and named the Global MSP Winner among the Top Managed Service Providers.

With over 27 years of experience, we help more than businesses thrive by keeping their critical applications and infrastructure secure, resilient, and always on. Join a culture that values ambition, nurtures growth, and celebrates success—including yours.

Let's build your future together as our Revenue and Sales Operations Manager!

Title: Revenue and Sales Operations Manager

Location: Remote / Hybrid (Within South Africa)

Must be available to work USA East Coast hours until at least 2pm / 9pm EST daily.

Reporting To: Chief Revenue Officer (CRO) / Chief Operations Officer (COO)

Role Type: Individual Contributor

Role Overview: The Revenue Operations Manager plays a crucial role in managing our CRM systems supporting revenue intelligence and sales operations for both new business (hunting) and existing account management (farming) teams.

The US sales team comprises approximately 25 members.

The ideal candidate is highly analytical, detail-oriented, and a strong communicator who can drive efficiency, improve forecasting accuracy, and enhance revenue growth strategies.

This individual will manage sales forecasting, pipeline analyses, compensation planning including commission reporting, and deliver data-driven insights to optimize revenue operations and efficiency.

Your Key Responsibilities

• CRM Management: Own and optimize Salesforce, HubSpot, Microsoft Dynamics, or similar CRM platforms to ensure data accuracy, integrity, and usability. Develop and enforce CRM best practices, sales enablement tools, and automation strategies. Support sales teams with training and adoption of tools like Outreach, SalesLoft, Clari, and Gong.
• Sales Forecasting & Pipeline Management: Lead data-driven sales forecasting, improve revenue predictability, perform pipeline analysis, and identify risks and opportunities. Implement processes to enhance forecasting accuracy.
• Compensation Planning & Reporting: Design, manage, and refine sales commission structures and incentive plans. Ensure accurate and transparent commission reporting. Analyze sales metrics including CAC, LTV, conversion rates, and churn.
• Sales & Revenue Analytics & Leadership Support: Build dashboards and reports to support revenue teams and leadership. Provide insights into sales effectiveness, deal velocity, revenue trends, and operational efficiency. Serve as an operational advisor to senior leadership.

Work collaboratively across departments such as Sales, Marketing, Finance, and People to align revenue operations with business goals and GTM strategy. Lead change management initiatives and influence stakeholders.

Key Performance Indicators / Goals

• Enhance sales forecasting accuracy and pipeline visibility.
• Streamline sales processes and improve operational efficiency.
• Improve sales reporting quality and analytics capabilities.
• Optimize compensation structures to motivate sales performance.

Required Skills and Proficiencies

• Based in South Africa with the ability to work until 2:00 pm EST.
• Proficiency in CRM systems (Salesforce, HubSpot, Microsoft Dynamics), Excel, and analytical tools (Power BI or similar).
• Advanced analytical skills, data-driven decision-making, and pipeline analytics experience.
• Excellent organizational, communication, and stakeholder engagement skills.
• Strong business acumen, familiarity with SaaS metrics, deal structuring, and revenue forecasting.

Preferred Additional Skills

• Experience in Technology, Managed Services, Cybersecurity, or SaaS industries.
• Knowledge of recurring revenue models and SQL skills.
• Experience with CRM and analytics platform administration and revenue operations methodologies.
• Adaptable, proactive, strategic, and growth-oriented mindset.

About Us

At Netsurit, our culture is driven by our mission to support the dreams of the doers—our clients and our team. We manage day-to-day IT operations, allowing clients to focus on their business goals, while fostering an environment where our employees' personal and professional dreams are supported.

We believe that when our people thrive, so does our business. Join us to turn your aspirations into reality and be part of a team that values ambition, growth, and success.