Returns Technician

MCE Electric; Gauteng; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading electric solutions provider in Gauteng is seeking a proactive Returns Technician to manage the processing and evaluation of returned products. The ideal candidate has at least 2 years of experience in returns or tech support and strong communication skills. Responsibilities include inspecting returned goods, processing credit notes, and maintaining detailed records. This position requires technical problem-solving skills and proficiency in Microsoft Office.

Qualifications

• 2+ years’ experience in a similar role (returns or tech support).
• Must have electrical product experience.
• Ability to work independently and within a team.

Responsibilities

• Receive and verify returned goods against invoices.
• Inspect and test products to determine faults.
• Process accurate credit notes and handle customer queries.

Skills

Attention to detail

Problem-solving

Communication

Organizational skills

Education

Matric

Tools

Microsoft Office

Inventory systems

Job description

We are looking for:

A proactive Returns Technician to handle the processing, evaluation, and documentation of returned products. If you’re detail-oriented, technically savvy, and enjoy solving problems, this role is for you!

Knowledge and abilities:

• Strong attention to detail and organizational skills
• Good communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Proficient in Microsoft Office (especially Excel) and experience with inventory systems
• Basic understanding of warehouse/logistics operations
• Ability to work independently and as part of a team
• Problem-solving skills and initiative in resolving return-related issues

Key Responsibilities:

• Receive and verify returned goods against invoices and goods return notes
• Inspect and test products to determine faults and decide on repairs, replacements, or credits
• Diagnose issues, repair products where spares are available, or strip for parts if beyond repair.
• Process accurate credit notes and handle related customer queries
• Maintain detailed records and submit regular return reports
• Communicate clearly with customers regarding technical issues
• Support quality control, identify product trends, and flag recurring issues

Boxes to tick:

• Matric
• 2+ years’ experience in a similar role (returns or tech support)
• Computer literate
• Must have electrical product experience
• Ability to solve technical problems