Returns Supervisor (Outbound)

takealot.com, a leading South African online retailer, is looking for a highly talented Returns Supervisor to join our team in Johannesburg.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Reporting to: Returns Outbound Manager

Your responsibilities will include:

Operational Duties

• Ensure that daily production is met with the daily SLA – no carry over allowed.
• Ensure that pre-picks are completed for bookings.
• Ensure that QC is completed daily.
• Request outstanding stock from Main DC for booked collections.
• Ensure 100% hand over success rate is achieved.
• Ensure that stock is shipped and handed over correctly.
• Ensure that failed handover are rectified and sent via DPD to merchant.
• Ensure RTM disposals are managed.
• Ensure that all staff comply with SOPs.
• Understand deviations and provide solutions to deviations.
• Complete and report on all KPI measures and provide reasons for deviations.
• Ensure that all equipment under your control is used correctly and stowed away safely.
• Capture and calculate overtime accurately and ensure submission deadlines are met without error.
• Ensure that the attendance register/biometric data is accurate and resolve any queries.
• Assist staff with administrative and operational requests.
• Manage PPE and stationary requirements effectively.
• Ensure that all staff are using the correct PPE for the task being performed.
• Ensure that operational areas are kept clean.

Cost Management

• Control of expenditure and flexing of costs in line with volume fluctuations of failed handovers.
• Manage daily staff and overtime efficiently to ensure labour costs are controlled.
• Ensure that all procurement is done in a controlled and managed way.

Reporting & Admin

• Extract data and generate reports which will assist in performance tracking and decision making.
• All administrative documentation is labeled and filed as per procedures.
• All daily, weekly and monthly reports/meeting minutes are up to date.

People Management

• Train and supervise employees to carry out the functions under their control.
• Ensure that all staff are at work and attendance is 100%.
• All overtime and acting allowance must be approved before work is done.
• Measure and manage staff through formal staff appraisals, development, coaching, and disciplinary procedures.
• Assert and drive accountability at all levels of staff.

SHE, Risk, Quality & 5S Duties

• Ensure 5S standards are maintained.
• Conduct daily and weekly 5S audits.
• Ensure health and safety standards are maintained and issues reported timeously.
• Align with the Quality Management System and help to continually improve processes.

Attributes required:

• Solutions-oriented, can-do attitude; self-motivated.
• Self-starter with high energy levels.
• Strong organizational & prioritization skills.
• Ability to interact with internal & external stakeholders at all levels.
• Comfortable with change and excellent team player.
• Comfortable with learning and adapting to new systems.
• Able to work in a pressured environment.
• Able to complete tasks quickly & efficiently.
• Willing to go the extra mile.
• A structured and disciplined management style.
• Ability to motivate and inspire others.
• Computer literacy (Excel, Word, PowerPoint).

Qualifications:

• Tertiary qualification advantageous.
• Proven relevant experience in receiving, picking, packing, evaluation, put-away, and inventory management (in applicable departments within the DC).
• 4-5 years warehouse experience.
• 2 years supervisory experience/exposure would be advantageous.