Retentions and Collections Lead

TalentCru; Midrand; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player in telecommunications is seeking a Retentions and Collections Lead to spearhead their new retention department. This role offers an exciting opportunity to build a high-performing team, develop strategies to enhance customer retention, and manage collections processes effectively. The ideal candidate will possess substantial experience in retention and collections management, with a strong background in financial services or insurance. If you are passionate about driving customer success and leading innovative initiatives, this is the perfect role for you.

Qualifications

• 8 years of experience in retention and collections, preferably in financial services.
• Minimum of 2 years in a leadership or managerial role.

Responsibilities

• Establish and manage the retention and preservation department.
• Develop and implement effective collection strategies to improve retention.

Skills

Retention Management

Collections Management

Leadership Skills

Customer Data Analytics

Communication Skills

Education

Matric

Relevant Tertiary Qualification (e.g., Business Administration)

Job description

Our client in the telecommunication industry is looking for a Retentions and Collections Lead. This is a great opportunity to build your dream team, lead retention and collections, and drive customer success! This individual will be responsible for establishing and managing our newly formed retention and preservation department, developing and executing effective strategies to optimize customer retention and manage collections processes from start to finish. Must have a strong background in retention and collections management. It is a 12-month contract.

POSITION INFO:

• Suitable candidates should have short-term or long-term experience.
• Experience in collections and retentions.
• Experience in risk insurance would be preferable.
• 8 years of proven experience in a retention and collections environment, preferably within the financial services or insurance industry.
• Minimum of 2 years in a leadership or managerial role.
• Matric and relevant tertiary qualification (e.g., Business Administration).
• Establish and lead the retention and preservation department within Life and Funeral Operations.
• Develop departmental goals, strategies, and operational plans aligned with business objectives.
• Design and implement effective collection strategies to improve retention rates.
• Manage collections processes, ensuring timely and efficient resolution of outstanding balances.
• Utilize customer data and analytics to identify trends, insights, and opportunities for improving retention.
• Develop and implement churn reduction strategies based on data-driven insights and industry best practices.
• Collaborate closely with other departments (such as Customer Service, Sales, Product, and Finance) to align retention strategies with overall business goals.
• Communicate effectively with stakeholders to gain buy-in and support for retention initiatives.
• Monitor key retention metrics and performance indicators.
• Continuously evaluate and improve retention and churn reduction strategies.
• Stay abreast of industry trends and best practices in retention and collections management.