Retention Manager

Sabenza It Recruitment; Gauteng; On-site; ZAR 30 000 - 70 000; Full time

Job summary

Join a forward-thinking company as a Customer Retention Strategist, where creativity meets analytics! This dynamic role focuses on shaping strategies to engage and satisfy customers. You will collaborate with cross-functional teams to develop innovative retention campaigns, optimize communication performance, and leverage consumer analytics for strategic decision-making. If you have a passion for driving measurable impact and a strong background in sales management and consumer marketing, this opportunity is perfect for you. Apply now and be part of an exciting journey in customer retention!

Qualifications

• 7+ years in commercial roles focusing on retention strategies.
• Hands-on experience in customer experience and support.

Responsibilities

• Develop and enhance retention campaigns using analytical insights.
• Drive operational excellence within retention call center.

Skills

Customer Retention Strategies

Sales Management

Consumer Marketing

Predictive Modeling

Analytical Skills

Tools

CRM Systems

Data Analytics Tools

Job description

Join Our Team : Customer Retention Strategist Extraordinaire!
Are you ready to take on a challenge that merges creativity with analytics?

Do you have a knack for turning data insights into actionable strategies that keep customers coming back for more?

If so, we want you on our team! We're seeking a dynamic individual to spearhead our customer retention efforts.

As a Customer Retention Strategist, you'll play a pivotal role in shaping and executing strategies to keep our valued customers engaged and satisfied.

Key Responsibilities:

1. Collaborate with cross-functional teams to develop and enhance retention campaigns using cutting-edge analytical insights, including predictive modeling.
2. Design and implement programs to optimize communication performance across all channels, ensuring maximum impact and personalization.
3. Utilize your expertise in sales management and team leadership to drive operational excellence within our retention call center model.
4. Leverage your consumer marketing experience to craft innovative acquisition and re-contracting campaigns, backed by data-driven insights.
5. Manage agency / vendor relationships and budgets effectively to maximize ROI on retention initiatives.
6. Harness the power of CRM and consumer analytics to uncover hidden opportunities and drive strategic decision-making.

Qualifications:

1. Minimum of 7 years' experience in a commercial role, with a focus on retention strategies and sales management.
2. At least 3 years of hands-on experience in customer experience, support, or consumer marketing.
3. Proven track record in implementing churn reduction tactics and credit card retention strategies.
4. Expertise in multi-channel marketing, including digital platforms, coupled with a flair for creative thinking.
5. Strong analytical skills, with a demonstrated ability to leverage segmentation and predictive modeling to drive results.

If you're ready to make your mark in the world of customer retention and drive measurable impact, we want to hear from you!

Apply now and let's embark on this exciting journey together.