Retention Data & Reporting Administrator

Tracker South Africa; Randburg; On-site; Full time

Benefits offered by this job

Medical aid

Provident fund

Annual leave days

Job summary

A leading company in retention solutions is seeking a Retention Administrator to support customer retention strategies through data-driven reports. The role involves tracking key retention metrics and producing actionable insights. Key responsibilities include data management, email distribution, and report compilation. The ideal candidate should have matrics and at least 2 years' experience in a contact center, with advanced MS Office skills. Benefits include medical aid, provident fund, and annual leave days.

Qualifications

• Matric with 2 years working experience in a Contact Centre is required.
• At least 6 months Administration experience is necessary.
• Proficiency in advanced MS Office is essential.

Responsibilities

• Distribute work allocation from various email boxes.
• Compile daily outstanding's on Business and Consumer retentions.
• Submit monthly, weekly, and daily reports as required.
• Compile and allocate work items for urgent attention.

Skills

Advanced MS Office proficiency

Excellent interpersonal skills

Excellent product and systems knowledge

Education

Matric

2 years working experience in a Contact Centre

Minimum 6 months Administration experience

Tools

IEVOVLE

CDS

Willow

CRM

Job description

A leading company in retention solutions is seeking a Retention Administrator to support customer retention strategies through data-driven reports. The role involves tracking key retention metrics and producing actionable insights. Key responsibilities include data management, email distribution, and report compilation. The ideal candidate should have matrics and at least 2 years' experience in a contact center, with advanced MS Office skills. Benefits include medical aid, provident fund, and annual leave days.