Retention Coach

Lead Capital Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic financial services company in Cape Town is seeking a motivated Sales Retention Coach to guide their sales teams in maintaining strong client relationships and maximizing revenue. The ideal candidate will have experience in sales or coaching roles and be skilled in communication and data analysis. This role focuses on mentoring agents, developing retention strategies, and tracking performance metrics to enhance client loyalty.

Qualifications

• Previous experience in sales, retention, or coaching roles.
• Strong communication and motivational skills.
• Ability to analyze performance data and provide actionable feedback.

Responsibilities

• Coach and mentor sales agents on client retention techniques.
• Monitor performance and provide feedback to improve results.
• Develop strategies to reduce cancellations and increase client loyalty.
• Track retention metrics and report on progress.

Skills

Strong communication skills

Motivational skills

Data analysis ability

Job description

We are seeking a motivated Sales Retention Coach to guide and support our sales teams in maintaining strong client relationships, improving retention strategies, and maximizing revenue.

Responsibilities:

• Coach and mentor sales agents on client retention techniques.
• Monitor performance and provide feedback to improve results.
• Develop strategies to reduce cancellations and increase client loyalty.
• Track retention metrics and report on progress.

Requirements:

• Previous experience in sales, retention, or coaching roles.
• Strong communication and motivational skills.
• Ability to analyze performance data and provide actionable feedback.