Retention Advisor- Accounting & Payroll

Sage City; Johannesburg; Hybrid; ZAR 30,000 - 60,000; Full time

Job summary

Sage City seeks a Retention Advisor for Accounting & Payroll to manage contract renewals and drive customer retention efforts. This hybrid role requires excellent sales and communication skills, with a focus on collaboration across teams. Ideal for candidates with 2-5 years of experience in a sales environment, especially within the software sector.

Qualifications

• 2-5 years of outbound sales experience.
• Experience in B2B sales and knowledge of software sales.
• Proven track record of meeting/exceeding sales targets.

Responsibilities

• Contact customers daily via phone to promote value selling.
• Implement sales campaigns to increase retention.
• Maintain productivity targets in outbound and inbound calls.

Skills

Communication

Negotiation

Organizational skills

Tools

Salesforce

Job description

Job Details: Retention Advisor - Accounting & Payroll

Full details of the job.

Job Title: Retention Advisor - Accounting & Payroll

Job Description: At Sage, our Retention Advisors manage contract renewals within our existing customer base. This hybrid role requires working on-site three days a week. Your role impacts our bottom line by driving customer retention, facilitating migrations, and exceeding renewal and migration revenue targets. Success depends on collaboration across teams and with customers and partners.

The ideal candidate has 2-5 years of outbound sales experience, preferably in a call centre or customer-facing role within the software sector. Proven sales target achievement and proficiency with CRM systems like Salesforce are essential. Excellent communication, negotiation, and organizational skills are required. Join us to be part of a dynamic, collaborative environment that values your contributions.

Key Responsibilities:

• Contact customers daily via phone to promote value selling and meet revenue targets.
• Implement sales campaigns to increase retention.
• Maintain productivity targets including outbound and inbound calls.

Training & Development:

• Initial training on our products/services, with ongoing workshops to enhance product knowledge and sales techniques.
• Work onsite daily initially, with potential to transition to 3 days a week based on performance, with Monday to Wednesday being mandatory.

Team & Reporting:

• Work within a team of 6 Retention Advisors, collaborating across departments.
• Report to a Sales Retentions Manager with a successful growth track record.

Minimum Requirements:

• 2-5 years’ experience in a similar sales role, with a proven record of meeting/exceeding targets.
• Experience in B2B sales, knowledge of Software Sales, and understanding of customer needs and Sage products.

If you thrive in a sales-driven environment, this role offers engagement, challenge, and motivation. Be prepared to break barriers and help our organization and customers succeed.

#LI-VS1

Additional Details:

• Country: South Africa
• Location: Johannesburg
• Workplace: Hybrid

About Sage: Supporting small and medium businesses globally with innovative technology, including AI. Recognized as a top workplace by Glassdoor in 2024. We value diversity and inclusivity. Learn more at sage.com or contact [e-mail].