Retention Advisor

Minacs; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in Cape Town is seeking a Retention Advisor to enhance customer satisfaction and drive sales. The ideal candidate will have a passion for customer service and sales, with the ability to create tailored solutions for clients. Responsibilities include understanding customer needs, promoting Sky products, and maintaining a high level of service. This is a full-time entry-level position that offers opportunities for personal development and teamwork.

Qualifications

• 1 year call centre experience or 6 months Direct Sales experience.
• Minimum B2 English Language level, Email Writing and Computer Literacy.

Responsibilities

• Create tailored packages for customers and persuade them to choose Sky.
• Stay updated with Sky products and campaigns.
• Deliver exceptional service and adhere to compliance guidelines.

Skills

Customer Service

Sales

Communication

Problem Solving

Education

Grade 12 / Metric

Job description

Join to apply for the Retention Advisor role at Concentrix.

Job Title : Retention Advisor

Job Description

Minimum of Grade 12 / Metric

1 year call centre experience AND / OR 6 months Direct Sales experience (excluding retail clothing) OR Collections and customer service experience

Minimum B2 (English Language level, Email Writing and Computer Literacy)

Key Responsibilities

Understand customers' requirements to create tailored packages, persuading new customers to choose Sky or upgrading current subscriptions through engaging conversations.

Stay updated with all Sky products and campaigns to support and promote products and the Sky brand effectively.

Maintain customer-centric approach in all interactions.

Share best practices and participate in feedback sessions for continuous improvement.

Engage in ongoing self-development using available learning resources.

Deliver exceptional service in every interaction.

Adhere to all compliance guidelines to ensure responsible selling of entertainment products.

Personal Skills

Passionate about sales and customer service, with a solutions-oriented approach.

Target-driven with ownership of performance and KPIs.

Exceptional service skills, with integrity and empathy.

Resilient, flexible, and innovative in understanding customer needs.

Ability to adapt in a high-paced environment and build quick customer relationships.

Enthusiastic about technology and staying current with trends.

Self-motivated team player who contributes positively to team goals.

Additional Information

Employment Type : Full-time, Entry level, Marketing and Sales

Concentrix is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, disability, or any other protected characteristic.

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Retention Advisor • Cape Town, Western Cape