Retail Visual Merchandising & Customer Experience Specialist

adidas; Johannesburg; On-site; ZAR 78,000 - 123,000; Full time

Job summary

adidas South Africa in Johannesburg is seeking a motivated Retail Assistant to deliver outstanding service, assist customers, and support day-to-day store operations with a positive, fashion-focused attitude. You will handle cash and sales transactions, help with stock flow and merchandising, participate in in-store and digital training, and work flexibly including evenings and weekends to meet store goals.

A passion for fashion and customer care is essential.

Qualifications

• An absolute passion for retail & customer service.
• Ability to use your initiative.
• Clear and upbeat communication skills.
• Flexibility- you can help during the week, during evenings and weekends too.
• Previous fashion retail experience will be highly regarded but is not essential.
• Adaptability, being able to handle various tasks and adapt to changing circumstances/situations.

Responsibilities

• Ensure the highest level of adidas service is given to each customer.
• As needed, completes any regular sales transactions involving cash, credit, checks, etc.
• Involved indirectly with ticketing of products as well as checking paperwork against items received.
• Assists in product flow from stockroom to sales floor on a fill-in basis.
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
• Maintaining general housekeeping standards (Including cleaning of the store)
• Safekeeping of Company assets
• Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
• Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
• Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.

Skills

Retail & customer service

Initiative

Communication skills

Flexibility

Team player

Adaptability

Education

Matric certificate

Job description

adidas South Africa in Johannesburg is seeking a motivated Retail Assistant to deliver outstanding service, assist customers, and support day-to-day store operations with a positive, fashion-focused attitude. You will handle cash and sales transactions, help with stock flow and merchandising, participate in in-store and digital training, and work flexibly including evenings and weekends to meet store goals.

A passion for fashion and customer care is essential.