Retail Vertical Customer Success – Senior Executive

NielsenIQ; Cape Town; On-site; ZAR 500,000 - 800,000; Full time

Job summary

A leading consumer intelligence company is looking for an experienced professional in Cape Town to drive customer ROI and business growth through strategic insights and analytics. The ideal candidate will have 2-5 years of experience in the CPG industry, strong analytical skills, and proficiency in various data tools. This role involves building partnerships, supporting clients, and delivering recommendations to enhance business outcomes.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• 2–5 years of experience in the CPG industry and/or related fields.
• Experience with NIQ solutions in analytics.
• Strong analytical mind with excellent numerical skills.
• Experience coaching in data analysis and tools.

Responsibilities

• Serve as relationship owner within Customer Success.
• Lead Joint Business Planning and manage Net Promoter Score.
• Educate customers on features tailored to their needs.
• Deliver actionable recommendations and insightful presentations.
• Build and maintain strong client relationships.

Skills

Analytical skills

Client skills

Presentation skills

Communication skills

Digital savvy

Education

Bachelor's degree

Honour's degree

Tools

Microsoft Excel

PowerPoint

Google Sheets

Job description

Job Description

Act as the face of the company and its digital solutions, driving customer ROI, value creation, and business growth through strategic insights and analytics. Build strong partnerships with clients, support onboarding, and deliver impactful recommendations using NIQ tools and data. Lead client relationships, execute service models, and coach junior team members while identifying and converting growth opportunities.

Qualifications

• 2–5 years of experience in the CPG industry and/or related fields (insights, category management, market research)
• Prior experience with NIQ (or similar) solutions in analytics, including POS / Panel data
• Strong analytical mind and excellent numerical skills
• Proficiency in Microsoft Excel, PowerPoint, Google Sheets / Slides
• Experience handling presentations or willingness to develop presentation skills
• Consultative client skills and innovative problem-solving abilities
• Effective communication and data visualization skills
• Strong organizational and interpersonal skills
• Digital savvy and fast learner of tools and concepts
• Experience coaching others in data analysis and NIQ tools
• Bachelor's degree required; Honour’s degree is a plus
• English – upper intermediate level

Key Responsibilities

External

• Serve as relationship owner within Customer Success
• Lead Joint Business Planning (JBP), Quarterly Business Reviews (QBR), and manage Net Promoter Score (NPS)
• Educate customers on relevant features and functionalities tailored to their business needs
• Deliver insightful presentations and actionable recommendations
• Help improve renewal rates by demonstrating clear business outcomes and value
• Develop fact-based answers and analyses to complex business questions
• Build and maintain strong client relationships, including engagement at C-suite level
• Identify and convert opportunities, including generating sales leads

Internal

• Coordinate internal departments to meet client deadlines
• Collect and provide feedback to product and operations teams to improve client experience
• Collaborate with other business units to identify strategic opportunities
• Execute service model and Thought Leadership Projects
• Lead client briefings and onboarding processes
• Coach junior team members and support their development

Competencies

• Listening & understanding
• Written & verbal communications
• Influencing & negotiating
• Service focus & relationship building
• Collaboration & teamwork
• Creativity & innovation
• Information seeking
• Consultative storytelling
• Process Management
• Time Management
• Digital Savvy / Technical Capabilities
• RMS, CPS, NIQ Solutions
• Retail & FMCG Industry Knowledge

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity / Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center :