Retail Travel Specialist

Recruitment Matters; Gauteng; On-site; ZAR 250,000 - 400,000; Full time

Job summary

A leading company is seeking a Retail Travel Specialist to join their Sandton team. This role involves creating itineraries, managing bookings, and ensuring excellent service delivery to guests. Ideal candidates should have 3-5 years of experience in tour consulting and possess strong communication skills.

Qualifications

• Minimum of 3–5 years of previous tour consulting experience.
• Understanding of travel industry channels and product knowledge.
• Aptitude and willingness to learn.

Responsibilities

• Creative planning and designing itineraries.
• Managing the reservations process for bookings.
• Providing professional service to agents and guests.

Skills

Communication skills

Time management

Teamwork

Conflict management

Problem-solving

Tools

MS Office applications

Tourplan

WETU

Job description

Our client is seeking a Retail Travel Specialist to join their Sandton team.

Responsibilities:

1. Creative planning and designing of itineraries.
2. Managing the reservations process for bookings to ensure guest budget is achieved.
3. Handling bookings from quote to finalising, invoicing, and travel documents.
4. Maintaining consistent and clear communication with agents, sales teams, preferred supplier partners, and colleagues.
5. Participating in emergency duties on a rotational basis as per the Emergency BOP.
6. Working early and late shifts on a weekly rotational basis.
7. Providing calm and professional service to agents and guests.
8. Proactively selling our products and services to ensure the best possible safari experiences for guests.
9. Exhibiting an independent, curious, and "can-do" attitude.

Skills:

1. Excellent communication skills (verbal, written, reporting, body language).
2. Time management and organizational skills.
3. Teamwork and interpersonal skills.
4. Conflict management and resolution.
5. Administration skills and proficiency in P-drive navigation and paperless filing.
6. Speed reading and typing skills.
7. Sense of urgency, diligence, and self-motivation to meet deadlines.
8. Willingness to share information, teach, and inspire others.
9. Knowledge of sales processes and methodologies.
10. Problem-solving skills and experiential creativity in crafting experiences.
11. Proficiency in Tourplan is advantageous.
12. MS Office applications (Word, Excel, PowerPoint, Outlook).
13. Knowledge of WETU.

Qualifications:

1. Minimum of 3–5 years of previous tour consulting experience.
2. Good understanding of terms and conditions, product knowledge, third-party, and client products.
3. Understanding of travel industry channels.
4. Ability to analyze quantitative and qualitative data for decision-making.
5. Knowledge of markets in which our client operates, especially South Africa, Southern, and East Africa.
6. Relevant business understanding to create strategies and make commercial decisions.
7. In-depth knowledge of Tourplan (advantageous).
8. Aptitude and willingness to learn.

This job posting is active and not expired.