Our client is seeking a Retail Travel Specialist to join their Sandton team.
Responsibilities:
- Creative planning and designing of itineraries.
- Managing the reservations process for bookings to ensure guest budget is achieved.
- Handling bookings from quote to finalising, invoicing, and travel documents.
- Maintaining consistent and clear communication with agents, sales teams, preferred supplier partners, and colleagues.
- Participating in emergency duties on a rotational basis as per the Emergency BOP.
- Working early and late shifts on a weekly rotational basis.
- Providing calm and professional service to agents and guests.
- Proactively selling our products and services to ensure the best possible safari experiences for guests.
- Exhibiting an independent, curious, and "can-do" attitude.
Skills:
- Excellent communication skills (verbal, written, reporting, body language).
- Time management and organizational skills.
- Teamwork and interpersonal skills.
- Conflict management and resolution.
- Administration skills and proficiency in P-drive navigation and paperless filing.
- Speed reading and typing skills.
- Sense of urgency, diligence, and self-motivation to meet deadlines.
- Willingness to share information, teach, and inspire others.
- Knowledge of sales processes and methodologies.
- Problem-solving skills and experiential creativity in crafting experiences.
- Proficiency in Tourplan is advantageous.
- MS Office applications (Word, Excel, PowerPoint, Outlook).
- Knowledge of WETU.
Qualifications:
- Minimum of 3–5 years of previous tour consulting experience.
- Good understanding of terms and conditions, product knowledge, third-party, and client products.
- Understanding of travel industry channels.
- Ability to analyze quantitative and qualitative data for decision-making.
- Knowledge of markets in which our client operates, especially South Africa, Southern, and East Africa.
- Relevant business understanding to create strategies and make commercial decisions.
- In-depth knowledge of Tourplan (advantageous).
- Aptitude and willingness to learn.
This job posting is active and not expired.