Retail Stores Manager

AtripleA Recruitment & Temps; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail chain in Johannesburg seeks a General Manager to oversee operations across multiple GP Stores. Responsibilities include managing staff, handling repairs and maintenance, conducting interviews, and ensuring compliance with company policies. The ideal candidate must have a strong retail background, proficiency in Pastel Evolution and Excel, and be fluent in English and Afrikaans. This position requires a valid driver's license and the ability to thrive in a fast-paced environment.

Qualifications

• Must have experience in leadership roles in retail environments.
• Experience with budget setting and sales monitoring.
• Strong communication skills in English and Afrikaans.

Responsibilities

• Manage operations across multiple GP Stores.
• Handle repairs and maintenance of stores.
• Interview and hire new staff.
• Oversee marketing and build client databases.
• Ensure compliance with company policies and procedures.
• Conduct stock takes and ensure accurate pricing.

Skills

Pastel Evolution

Excel

High-pressure environment

Retail hours

Fluent English and Afrikaans

Sales of exclusive brands

Valid Driver’s License

Job description

Key Responsibilities

• General Manager all GP Stores; required to work between all stores
• Repairs and Maintenance of Stores
• Interviewing candidates for potential store employees
• Signing of Contracts with new staff members
• Issuing of Warnings
• Resolving Issues with Managers and staff
• Commission Calculations
• Arranging for Suppliers to train staff on new or existing ranges
• Implementing new system to make things run more smoothly
• MARKETING
  • Building up of a client database within the stores
  • For back orders for stock still to arrive
  • Liaising with Marketing department for the following:
  • Attending events to sell products and market the brands
  • Create a schedule of events to be attended throughout the year
  • Coordinate marketing in store with online and social media marketing
• OPERATIONS
  • Ensure all staff know the company procedures and policies
  • Co-ordinating repairs of products for clothing, watches, sunglasses etc.
  • Monitor all communications groups between staff and ensure all comply with the company policies
  • Ensuring all store managers report a monthly checklist for any issues in store that need to be fixed or replaced and ensure the list is attended to within the month or report to management if there is a delay
  • Ensure all contractors used in store comply with the company wishes and ensure they do what is required
  • Oversee all contractor billing and ensure payments are made and contractors are held accountable for any issues on their work
• STOCK
  • Ensure managers are made accountable for stock takes or cycle counts done in store
  • Ensure managers are made accountable for stock requisitions and IBTs sent and received from stores
  • Ensure managers are made accountable for all items being priced accurately against the system and that pricing is loaded on the system
  • Ensure full accountability of stock takes or cycle counts and who is performing the counts in what section
  • Ensure a monthly stock take is performed in all locations
  • Ensure that daily cycle counts are done on smaller sections each day
  • Stock aging report needs to be sent out monthly
  • Stock fulfilment reports need to be done monthly on categories or items that are going to be out of stock
  • Random spot checks in store to audit actual counts performed on store weekly
• SALES
  • Set financial year budgets which are linked to budgets per store and per sales member
  • Monitor Sales Team’s targets and help staff reach their targets
  • Report back any reason why sales team can’t meet their targets to management
  • Training of Staff in Products / Selling / Processes
  • Handle or ensure all Customer Queries / Stock Requests / Complaints are handled in a timely manner
  • Authorising of discounts in store when discounts other than the system discounts are used

Knowledge, Skills and Abilities

• Pastel Evolution “must”
• Excel “must”
• Ability to work in a high-pressure environment
• Ability to work retail hours
• Fluent in English and Afrikaans
• Knowledge and experience in sales of exclusive brands
• Valid Driver’s License