Retail Store Manager - Waterfall KZN

Pro Select Consulting; Hillcrest; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager for a vibrant retail environment. This role involves leading a dedicated team, driving sales, and ensuring exceptional customer service standards. The ideal candidate will have a passion for retail and a proven track record in store management, particularly in the apparel sector. You will be responsible for developing team capabilities, managing stock levels, and implementing innovative strategies to enhance the customer experience. This is a fantastic opportunity to make a significant impact in a thriving retail setting.

Qualifications

• Proven experience in managing a retail store, particularly in apparel.
• Strong leadership skills with a focus on team development and customer service.

Responsibilities

• Guide daily store activities to exceed targets and enhance customer service.
• Recruit and manage performance in line with company policies.
• Implement processes for customer experience and compliance checks.

Skills

Team Development

Performance Management

Customer Service

Sales Strategies

Stock Management

Education

Minimum 2 Years Experience in Store Management

Job description

STORE MANAGER - Watercrest Mall

Our client is actively seeking energetic and enterprising Store Manager in Waterfall, to become a valuable addition to their team. Your main responsibilities will be to guide and oversee the store's day-to-day activities, aiming to surpass store targets, foster innovative initiatives, and elevate customer service standards to meet and exceed overall objectives.

Key Responsibilities

• Spearhead store team development by identifying training and coaching needs, emphasizing talent management and succession planning.
• Recruit, administer, and manage performance in alignment with company policies and procedures.
• Implement customer experience processes to ensure adherence to policies and procedures, encompassing business instruction letters, markdowns, repricing, promotions, visual standards, customer feedback, and general housekeeping.
• Enforce overall compliance by conducting thorough compliance checks through defined processes.
• Explore and propose new opportunities to boost sales and enhance brand awareness.
• Provide feedback on in-store product performance to the support centre, contributing to sales improvement.
• Collaborate with management on operational action plans, sales performance increase, and store expenditure monitoring based on sales and profitability reports.
• Authorize write-offs, breakages, recalls, and returns, ensuring effective stock management.
• Maintain the stockroom's overall upkeep to meet housekeeping standards.
• Manage stock levels through defined processes to mitigate risks and ensure adequate stock on hand.
• Accurately receive, unpack, merchandise, and replenish the sales floor to drive sales objectives.
• Lead and drive the store team to achieve store KPIs and operational strategy, aligning with company values.

ONLY Candidates with a Minimum of 2 Years Experience in a Store Management role for an Apparel Retail Store will be considered