Retail Store Manager - Table Bay

Pro Select Consulting; Cape Town; On-site; ZAR 350,000 - 500,000; Full time

Job summary

A leading consulting firm seeks an energetic Store Manager to drive team performance and enhance customer service at their Cape Town location. This role focuses on achieving sales targets, team leadership, and operational excellence. Candidates must have at least three years of experience in store management to qualify.

Qualifications

• Minimum of 3 years experience in Store Management.
• Experience in team development and talent management.

Responsibilities

• Guide and oversee daily store activities.
• Lead team development and manage performance.
• Implement customer experience processes.
• Manage stock levels and compliance.

Skills

Leadership

Customer Service

Performance Management

Strategic Planning

Job description

STORE MANAGER - Cape Town

Our client is actively seeking energetic and enterprising Store Managers in various locations to become a valuable addition to their team. Your main responsibilities will be to guide and oversee the store's day-to-day activities, aiming to surpass store targets, foster innovative initiatives, and elevate customer service standards to meet and exceed overall objectives.

Key Responsibilities

• Spearhead store team development by identifying training and coaching needs, emphasizing talent management and succession planning.
• Recruit, administer, and manage performance in alignment with company policies and procedures.
• Implement customer experience processes to ensure adherence to policies and procedures, encompassing business instruction letters, markdowns, repricing, promotions, visual standards, customer feedback, and general housekeeping.
• Enforce overall compliance by conducting thorough compliance checks through defined processes.
• Explore and propose new opportunities to boost sales and enhance brand awareness.
• Provide feedback on in-store product performance to the support centre, contributing to sales improvement.
• Collaborate with management on operational action plans, sales performance increase, and store expenditure monitoring based on sales and profitability reports.
• Authorize write-offs, breakages, recalls, and returns, ensuring effective stock management.
• Maintain the stockroom's overall upkeep to meet housekeeping standards.
• Manage stock levels through defined processes to mitigate risks and ensure adequate stock on hand.
• Accurately receive, unpack, merchandise, and replenish the sales floor to drive sales objectives.
• Lead and drive the store team to achieve store KPIs and operational strategy, aligning with company values.

ONLY Candidates with a Minimum of 3 Years Experience in a Store Management role.