Retail Store Manager

Fields Store; Stellenbosch; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An innovative company is seeking a dynamic Store Manager for its Stellenbosch location. In this pivotal role, you will lead a passionate team, ensuring exceptional customer experiences while managing store operations and inventory. Your leadership and organizational skills will drive sales and foster a positive work environment. With a strong focus on contemporary menswear, you'll implement strategies to enhance brand visibility and cultivate customer loyalty. Join a supportive culture that values diversity and empowers you to bring your best self to work every day.

Benefits

17 Leave Days per Annum

Annual Incentive

Staff Rate Shopping

Growth Opportunities

Qualifications

• 3+ years of retail management experience required.
• Knowledge of contemporary menswear and fashion is essential.

Responsibilities

• Lead the store team to deliver exceptional customer experiences.
• Manage inventory levels and ensure optimal product availability.
• Collaborate with marketing for promotional activities.

Skills

Leadership Skills

Communication Skills

Organisational Skills

Customer Service

Interpersonal Skills

Detail-oriented

Education

University/College Degree

Tools

Point of Sale Systems

Inventory Management Software

Job description

FIELDS Stellenbosch Store Manager

Position Overview:

We are seeking a dynamic and motivated individual to manage our Stellenbosch store, based in De Wet Centre of the town just off Church Street. You will play a pivotal role in ensuring the store's success by connecting with customers during their in-store experience as well as successfully managing the store team.Your attention to detail, strong organisational skills, and passion for contemporary menswear will contribute to the success of FIELDS.

Culture:

At FIELDS, we take pride in fostering a culture that is innovative, supportive, and professional. We believe in creating an environment where our team members feel valued and empowered to bring their best selves to work every day. We embrace diversity and celebrate the unique skills each individual brings in a values-based workplace.

Ideal Candidate:

• Interest in contemporary menswear.
• Enjoys the business of fashion and sales.
• Emotionally intelligent with strong leadership, communication and interpersonal skills.
• Ability to work collaboratively in a team environment and lead by example.
• Excellent organisational and multitasking skills, with the ability to prioritise tasks effectively.
• Detail-oriented with high-quality standards.

Duties:

Customer Experience, Service & Sales:

• Lead by example; delivering exceptional customer experience by creating connections with customers.
• Create the space and energy for customers to feel comfortable, enabling them to linger, engaging with our team and products.
• Ensure the in-store sensory (sound, temperature, scent, visual) experience is to the FIELDS’ standards coupled with the right attitude of team members.
• Maintain the store's readiness and cleanliness to welcome customers.
• Develop and implement strategies to drive engagement, encouraging customers to try-on products to meet our goals.
• Train and motivate the style team to effectively connect with customers, share our story, provide product knowledge and offer personalised recommendations.
• Showcase our brand through dynamic visual merchandising, including strategic movement of items ensuring freshness in store.

Team Leadership & Development:

• Recruit, hire, train, and manage in-store style team members.
• Foster a positive work environment by promoting teamwork, recognising achievements, and addressing employee concerns or conflicts.
• Provide ongoing guidance and feedback to enhance team member performance as well as ensuring consistent alignment to company standards.
• In collaboration with the head office team, manage the team roster and attendance.

Store Operations & Inventory Management:

• Manage stock count and replenishment, and monitor inventory levels and sales to ensure optimal product availability and maximise sell-through.
• Maintain and improve operational procedures and policies to streamline processes and ensure smooth daily operations.
• Monitor and analyse key performance indicators (KPIs), such as sales, AOV, time-in-store, repeat customer rate, in-store traffic, and conversion rates, to identify areas for improvement.

FIELDS Positioning & Marketing:

• Collaborate with the brand and marketing department to develop and execute promotional activities, advertising campaigns, and special events at the store.
• Implement strategies to enhance brand visibility, attract new customers, and cultivate customer loyalty.
• Stay updated with the neighbourhood, the local industry, competitors, and customer preferences to identify opportunities for growth and differentiation.

Work Schedule:

• Five shifts per week at FIELDS Stellenbosch.
• The store operates from Monday to Sunday.
• Each shift will be 5-8 hours long.

Qualification & Requirements:

• Completed or in the process of completing a university/college degree.
• 3+ years of working experience in retail management, hospitality or relevant field.
• Knowledge of contemporary menswear, style, and fashion in general.
• Proficient computer and math skills for online order management and administrative tasks.
• Flexibility to work weekends, as per roster.

Compensation & Benefit:

• Full-time employment, guided by the BCEA SA with 17 leave days per annum.
• Annual incentive in line with company policy.
• Staff rate shopping of FIELDS products.
• An innovative environment with growth opportunities.

Applications:

Please send a cover letter explaining why you would like to join our team in this role, along with your 1-page CV, to [e-mail].