Retail Store Manager

Think-Career™ Consulting Group; Mkhondo Local Municipality; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in retail is looking for a dynamic Store Manager to oversee operations at Mall@Mfula. The ideal candidate will have a solid background in fashion retail and will be passionate about customer experience while leading a successful team. Responsibilities include achieving targets, coaching staff, and managing store performance effectively.

Qualifications

• 3-5 years experience in a fashion retail store management role.
• Strong understanding of retail operations, stock management, customer service, and team leadership.
• Ability to work flexible hours including weekends and public holidays.

Responsibilities

• Deliver consistent levels of service focused on customer experience.
• Coach and develop team members to align efforts to business goals.
• Drive execution of promotional and operational initiatives in the store.

Skills

Customer-Centric Leadership

Planning and Organizing

Results Focused

People Management

Change Agility

Analytical Thinking

Communication and Influence

Education

Minimum Matric / Grade 12

Relevant tertiary qualification

Job description

About the role

We are seeking a dynamic and experienced Store Manager with a strong fashion retail background to lead our store atMall@Mfula. This is an exciting opportunity for a driven individual who is passionate about customer experience, team leadership, and driving commercial success. The successful candidate will be responsible for all aspects of the store’s performance, ensuring operational excellence while cultivating a culture of high performance, innovation, and customer obsession.

Key Responsibilities

• Deliver consistent levels of service that put the customer at the heart of everything we do.
• Achieve all set targets and KPIs as per the store’s scorecard.
• Coach and develop team members to unlock their full potential and align efforts to business goals.
• Drive execution of all promotional, selling, and operational initiatives in the store.
• Identify and act on in-store and external sales opportunities to increase footfall and returns.
• Maintain high service levels while meeting required productivity benchmarks.
• Champion the development and retention of young talent to build a strong internal pipeline.
• Ensure operational processes are effectively implemented and maintained to maximize profitability and protect brand integrity.

Qualifications & Experience

• Minimum Matric / Grade 12
• 3-5 years experience in a fashion retail store management role
• Relevant tertiary qualification is advantageous
• Strong understanding of retail operations, stock management, customer service, and team leadership
• Ability to work flexible hours, including weekends and public holidays
• Driver’s license and reliable transport is an advantage

BehavioralCompetencies

• Customer-Centric Leadership: Builds loyal customer relationships through service excellence
• Planning and Organizing: Develops effective action plans for self and team
• Results Focused: Delivers against business objectives through strong sales and operational execution
• People Management: Motivates and guides team to consistently meet performance expectations
• Change Agility: Leads teams through change with a positive and resilient mindset
• Analytical Thinking: Uses data to drive performance and improve store operations
• Communication and Influence: Drives team alignment and engagement using effective communication channels