Retail Store Leader (Stellenbosch)

Wellness Warehouse; Cape Town; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A retail health and wellness company in Cape Town is seeking an experienced manager to improve customer experience and store profitability. The ideal candidate has at least 5 years of retail experience, including managerial roles, and a passion for health and wellness. This position includes benefits such as medical aid options and team member discounts.

Benefits

Team member discounts

Medical aid options

Birthday leave

Qualifications

• Minimum 5 years retail experience, including 2-3 years managerial experience.
• Genuine interest in health and wellness.
• Fully computer literate.

Responsibilities

• Manage customer interactions, complaints, and requests.
• Meet or exceed sales targets.
• Lead, develop, and retain team members.

Skills

Customer service

Sales

Team leadership

Stock management

Communication

Education

Grade 12

Retail management diploma or degree

Job description

AREAS OF RESPONSIBILITY

• Customer Experience
  • Be professional
  • Manage customer interactions, complaints and requests
  • Optimise selling space and drive replenishment to ensure stock availability
  • Conduct floor walks to ensure housekeeping disciplines are adhered to
• Store Profitability
  • Sales – meet or exceed targets
  • GP – reduce wastage & improve stock accuracy within benchmarks
  • NP – reduce controllable expenses in line with budgets
  • Interpret Income Statement information and formulate and implement action plans
  • Identify challenges, trends and opportunities to drive continuous improvement
• Store Disciplines & Productivity
  • Ensuring that monthly store audit benchmarks are achieved and improved upon
• Risk Management
  • Effective stock control and stock management
  • Effective cash handling procedures and controls
• Lead, develop and retain team members
  • Performance development culture and team effectiveness
  • Leading, developing and coaching the team
  • Basic IR

JOB SPECIFICATIONS

• Grade 12
• Business/Admin qualification – a retail management diploma or degree would be advantageous
• Minimum 5 years retail experience – sales, merchandising and admin experience (including 2-3 years managerial experience)
• A genuine interest in health and wellness – brand ambassadors
• Fully computer literate
• Strong written and verbal communication skills
• Ability and willingness to work weekends and extended retail hours
• Proficiency in stock management, cost control and cost management
• Own transport essential
• Competency Assessment Achieved

OFFER

• Remuneration based on a ‘cost to company’ model and performance incentives.
• All permanent team members are required to join the company’s provident fund and risk benefit.
• Medical aid options are available.
• Birthday leave

BENEFITS

• Team member discounts on in-store and online purchases
• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)