Retail Store Leader (Paddocks)

Wellness Warehouse; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail company is seeking a Retail Manager in Cape Town to enhance customer experience and drive store profitability. The ideal candidate will have a minimum of 5 years of retail experience, including managerial roles, and a passion for health and wellness. This position offers financial incentives, team member discounts, and opportunities for professional development within the company.

Benefits

Birthday leave

Team member discounts on purchases

Ongoing learning and development opportunities

Participation in CSI initiatives

Medical aid options

Qualifications

• Minimum 5 years retail experience with 2-3 years in a managerial role.
• Proficient in stock management and cost control.
• Ability to work weekends and extended hours.

Responsibilities

• Manage customer interactions, complaints, and requests.
• Achieve sales targets and reduce stock wastage.
• Lead, develop, and coach team members.

Skills

Customer interaction management

Sales proficiency

Advanced stock management

Communication skills

Education

Grade 12

Business/Admin qualification (retail management diploma or degree advantageous)

Job description

AREAS OF RESPONSIBILITY:

Customer Experience

•Be professional

•Manage customer interactions, complaints and requests

•Optimise selling space and drive replenishment to ensure stock availability

•Conduct floor walks to ensure housekeeping disciplines are adhered to

Store Profitability

•Sales - meet or exceed targets

•GP - reduce wastage & improve stock accuracy within benchmarks

•NP - reduce controllable expenses in line with budgets

•Interpret Income Statement information and formulate and implement action plans

•Identify challenges, trends and opportunities to drive continuous improvement

Store Disciplines & Productivity

•Ensuring that monthly store audit benchmarks are achieved and improved upon

Risk Management

•Effective stock control and stock management

•Effective cash handling procedures and controls

Lead, develop and retain team members

•Performance development culture and team effectiveness

•Leading, developing and coaching the team

•Basic IR

JOB SPECIFICATIONS:

•Grade 12

•Business/Admin qualification - a retail management diploma or degree would be advantageous

•Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)

•A genuine interest in health and wellness - brand ambassadors

•Fully computer literate

•Strong written and verbal communication skills

•Ability and willingness to work weekends and extended retail hours

•Proficiency in stock management, cost control and cost management

•Own transport essential

•Competency Assessment Achieved

OFFER:

•Remuneration based on a ‘cost to company’ model and performance incentives.

•All permanent team members are required to join the company’s provident fund and risk benefit.

•Medical aid options are available.

•Birthday leave

• Team member discounts on in-store and online purchases
  
• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)