Retail Store Leader (Harvest Place)

Wellness Warehouse; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading health and wellness retailer in Johannesburg is seeking a Store Manager to enhance customer experience and drive store profitability. Responsibilities include managing customer interactions, achieving sales targets, and leading a team effectively. The ideal candidate has over 5 years of retail experience, strong communication skills, and a genuine interest in health and wellness. This position offers a cost-to-company remuneration model with performance incentives and benefits.

Benefits

Performance incentives

Medical aid options

Team member discounts

Birthday leave

Ongoing training and development

Qualifications

• Minimum 5 years retail experience with managerial experience.
• Genuine interest in health and wellness.
• Fully computer literate.

Responsibilities

• Manage customer interactions, complaints and requests.
• Meet or exceed sales targets.
• Ensure effective stock control and cash handling procedures.
• Lead and develop team members.

Skills

Customer interaction management

Sales target achievement

Stock management

Team leadership and coaching

Effective communication

Education

Grade 12

Retail management diploma or degree

Job description

AREAS OF RESPONSIBILITY :

Customer Experience

• Be professional
• Manage customer interactions, complaints and requests
• Optimise selling space and drive replenishment to ensure stock availability
• Conduct floor walks to ensure housekeeping disciplines are adhered to

Store Profitability

• Sales - meet or exceed targets
• GP - reduce wastage & improve stock accuracy within benchmarks
• NP - reduce controllable expenses in line with budgets
• Interpret Income Statement information and formulate and implement action plans
• Identify challenges, trends and opportunities to drive continuous improvement

Store Disciplines & Productivity

• Ensuring that monthly store audit benchmarks are achieved and improved upon

Risk Management

• Effective stock control and stock management
• Effective cash handling procedures and controls

Lead, develop and retain team members

• Performance development culture and team effectiveness
• Leading, developing and coaching the team
• Basic IR

JOB SPECIFICATIONS

• Grade 12
• Business / Admin qualification - a retail management diploma or degree would be advantageous
• Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)
• A genuine interest in health and wellness - brand ambassadors
• Fully computer literate
• Strong written and verbal communication skills
• Ability and willingness to work weekends and extended retail hours
• Proficiency in stock management, cost control and cost management
• Own transport essential
• Competency Assessment Achieved

OFFER

• Remuneration based on a ‘cost to company' model and performance incentives.
• All permanent team members are required to join the company's provident fund and risk benefit.
• Medical aid options are available.
• Birthday leave
• Team member discounts on in-store and online purchases
• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)