Retail Store Assistants - KwaZulu - Natal - Pipeline

Dis-Chem Pharmacies; KwaZulu-Natal; On-site; ZAR 120 000 - 240 000; Full time

Job summary

An established industry player is seeking Retail Store Assistants to join their dynamic team. The role focuses on assisting in store management, ensuring smooth operational and administrative functions. Ideal candidates will possess retail experience, strong customer relations skills, and basic computer proficiency. This position offers a chance to thrive in a fast-paced environment while contributing to exceptional customer service. If you are a trustworthy and deadline-driven individual with a passion for retail, this opportunity could be the perfect fit for you.

Benefits

Medical Aid

Provident Fund

Staff Account

Qualifications

• Retail experience is essential for the role.
• Basic computer skills required, especially in Microsoft Office and SAP.

Responsibilities

• Assist with store management and ensure operational duties are performed.
• Manage customer queries, complaints, and stock control.

Skills

Customer Relations

Retail Administration

Leadership Skills

Ability to Work Under Pressure

Education

Grade 12 / Matric

Tools

SAP

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Dis-Chem Pharmacies is continuously looking for Retail Store Assistants to build a talent pool for their various stores. The aim of a strategic talent pool is to have a readily available and pre-screened group of individuals with specific skills, qualifications, or attributes that make them suitable for future job opportunities within Dis-Chem Pharmacies.

Purpose of the role

The main purpose of this role will be to assist with the overall management of the store to ensure operational and administrative duties are performed as per the standard policy and procedure.

Minimum Requirements

• Grade 12 / Matric
• Basic computer skills (Word, Excel, and Outlook). SAP.
• Retail experience

Job Specification

• Manage and report all customer complements and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customers with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high-risk stock.
• Prepare the run reconciliation on a daily basis.
• Prepare, order, and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.

Competencies

Essential:

• Retail administration and operational knowledge
• Team player, good customer relations
• Leadership and management skills
• Trustworthy and honest
• Ability to work under pressure
• Deadline driven

Special conditions of employment:

• South African citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Remuneration and benefits:

• Market related salary
• Medical aid
• Provident fund
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN'T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.