Retail Store Assistant - Toti Centre

Dis-Chem Pharmacies; KwaZulu-Natal; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A retail pharmacy chain in KwaZulu-Natal is seeking a Retail Store Assistant to help manage store operations and provide excellent customer service. The role requires Grade 12, retail experience, and basic computer skills. The successful candidate will assist in handling customer complaints, managing stock, and ensuring compliance with operational standards. Competitive salary and benefits offered with opportunities for growth.

Benefits

Market related salary

Medical aid

Provident fund

Staff account

Qualifications

• Essential retail administration and operational knowledge.
• Ability to work under pressure and meet deadlines.
• Trustworthy with excellent customer relations.

Responsibilities

• Assist with overall store management and operations.
• Manage customer complaints and queries effectively.
• Maintain high standards of customer service.

Skills

Retail experience

Basic computer skills (Word, Excel, Outlook)

Customer relations

Leadership and management skills

Education

Grade 12 / Matric

Tools

SAP

Job description

Overview

Dis-Chem Pharmacies’ Toti Centre store has an opportunity available for a Retail Store Assistant to join the team. The main purpose of this role is to assist with the overall management of the store to ensure operational and administrative duties are performed according to the standard policy and procedure.

Minimum Requirements

Essential:

• Grade 12 / Matric
• Basic computer skills (Word, Excel and Outlook). SAP.
• Retail experience

Job Specification

• Manage and report all customer compliments and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.

Competencies

Essential:

• Retail administration and operational knowledge
• Team player, good customer relations
• Leadership and management skills
• Trustworthy and honesty
• Ability to work under pressure
• Deadline driven

Special Conditions of Employment

• South African citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Remuneration and Benefits

• Market related salary
• Medical aid
• Provident fund
• Staff account

Closing note: ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.