Retail Store Assistant - Ottery

Dis-Chem Pharmacies; Wes-Kaap; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A prominent retail pharmacy seeks a Retail Store Assistant to help manage store operations effectively. The ideal candidate will have retail experience and basic computer skills. Responsibilities include handling customer interactions, managing refunds, and ensuring accurate transactions. Market-related salary, medical aid, and provident fund offered. South African citizens preferred.

Benefits

Market related salary

Medical aid

Provident fund

Staff account

Qualifications

• Retail experience required.
• Must be a South African citizen.
• MIE, clear criminal and credit records are essential.

Responsibilities

• Manage customer complements and complaints.
• Establish professional relationships with customers.
• Assist customers with inquiries and refer them to the right departments.
• Verify and review deliveries and invoices for accuracy.
• Prepare daily run reconciliations and control high-risk stock.

Skills

Retail administration and operational knowledge

Team player

Good customer relations

Leadership and management skills

Ability to work under pressure

Deadline driven

Education

Grade 12 / Matric

Tools

SAP

Word

Excel

Outlook

Job description

Dis-Chem Pharmacies Ottery Store has an opportunity available for a Retail Store Assistant to join the team. The main purpose of this role will be assist with the overall management of the store to ensure, operational and administrative duties are performed as per the standard policy and procedure.

Minimum Requirements:
Essential:

• Grade 12 / Matric
• Basic computer skills (Word, Excel and Outlook). SAP.
• Retail experience

Job Description:

• Manage and report all customer complements and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.

Competencies
Essential:

• Retail administration and operational knowledge
• Team player, good customer relations
• Leadership and management skills
• Trustworthy and honesty
• Ability to work under pressure
• Deadline driven

Special conditions of employment:

• South African citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Remuneration and benefits:

• Market related salary
• Medical aid
• Provident fund
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.