Retail Store Assistant - Estcourt (New Store)

Dis-Chem Pharmacies; KwaZulu-Natal; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Dis-Chem Pharmacies is looking for a Retail Store Assistant to support overall store management and ensure operational excellence. The candidate will assist with customer relations, manage inventory discrepancies and assist in administrative tasks. Essential qualifications include Grade 12 and retail experience, with a focus on teamwork and customer service. Successful applicants will have a trustworthy demeanor, solid leadership skills, and the ability to thrive under pressure in a fast-paced environment.

Benefits

Medical aid

Provident fund

Staff account

Qualifications

• South African citizen.
• MIE, clear criminal and credit.

Responsibilities

• Manage and report all customer complements and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Manage the shorts and overs at the point of sale, including the floats.
• Verify and review deliveries and invoices for total accuracy.
• Prepare the run reconciliation on a daily basis.

Skills

Basic computer skills

Retail experience

Customer relations

Leadership skills

Ability to work under pressure

Education

Grade 12 / Matric

Tools

SAP

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Dis-Chem Pharmacies’ Estcourt (New Store) has an opportunity available for a Retail Store Assistant to join the team. The main purpose of this role will be assist with the overall management of the store to ensure, operational and administrative duties are performed as per the standard policy and procedure.

Minimum Requirements…
Essential:

• Grade 12 / Matric
• Basic computer skills (Word, Excel and Outlook). SAP.
• Retail experience

Job Specification…

• Manage and report all customer complements and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.

Competencies
Essential:

• Retail administration and operational knowledge
• Team player, good customer relations
• Leadership and management skills
• Trustworthy and honesty
• Ability to work under pressure
• Deadline driven

Special conditions of employment:

• South African citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Remuneration and benefits:

• Market related salary
• Medical aid
• Provident fund
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.