Retail Sales Supervisor

PUMA Group; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A global sports brand is seeking a Store Manager in Johannesburg to ensure high customer service standards and manage store operations. The ideal candidate will have 3-4 years of retail management experience, strong leadership skills, and the ability to drive sales and profitability. This role requires effective communication and organizational skills, as well as a focus on team development. Join a vibrant team that values individual talents and teamwork.

Qualifications

• Three to four years of management experience in retail.
• Proven ability to exceed sales and meet payroll goals.
• Strong organizational and time management skills.

Responsibilities

• Ensure high customer service standards.
• Drive and achieve sales and profitability goals.
• Manage store operations and staff performance.

Skills

Management experience

Interpersonal skills

Communication skills

Organizational skills

Leadership

Education

National Senior Certificate

Tools

MS-Office Knowledge

PC skills

Job description

Overview

SPEED & SPIRIT is what we look for in our candidates, defined by simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Mission

Ensure high customer service standards, manage store operations, oversee staff performance, handle cash desk transactions, maintain merchandising standards, and achieve financial and operational goals while adhering to company policies and safety regulations.

• Sales Management: Drive and achieve sales, KPIs, and profitability goals via offering and showing products to customers, assisting them in choosing products, consulting on product purposes, properties, quality, care rules, prices, offer substitute, new, and related products, calculating purchase costs, issuing receipts, preparing documents, packing purchases, and handling exchanges.
• Customer Experience & Communication: Ensure high standards of customer service and engagement on the sales floor. Take measures to prevent and resolve conflict situations. Foster effective communication within the team and with other departments.
• Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.
• Team Management: Assist in recruiting, training, developing, and managing store staff. Motivate and encourage retail sales staff to achieve sales target.
• Store Operations: Process POS transactions (sales, exchanges, discounts and refunds) accurately in comply with Retail P&Ps. Identify, interpret, diagnose the performance of the store as based on controllable operational KPI’s (including but not limited to CR, UPT, ATV).
• Loss Prevention: Oversee loss prevention and ensure operational compliance.
• Inventory Management: Achieve or exceed inventory and shrink goals; manage physical inventory counts.
• Merchandise Management: Handle incoming and outgoing merchandise and communicate opportunities. Ensure the store's visual presentation meets or exceeds PUMA VM standards.
• Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
• Compliance: Ensure compliance with company policies, procedures, and legal requirements.

Your Talent

• National Senior Certificate
• Three to four years of management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear) with results driven track record
• Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Managers as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups and facilitate store visits
• Strong interpersonal, communication and motivational skills
• Strong organizational and time management skills
• Commercial acumen
• Leadership
• PC-skills, MS-Office Knowledge, Outlook, Internet

PUMA supports over 19,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.