Retail Sales Floor Manager

Top Recruitment; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A national wholesale and retail group is looking for an experienced Sales Floor Manager at their Paarden Eiland operation in Cape Town. This senior role involves mentoring the sales team, resolving customer complaints, and driving sales. Candidates should have at least 5 years of sales management experience, preferably in the hardware, flooring, or tiles sectors. The position offers a salary of R30,000 (TCC) and regular working hours include Monday to Friday and alternate weekends.

Qualifications

• Minimum 5 years sales management experience, preferably in hardware or related sectors.
• Strong leadership and supervisory skills are essential.
• Proficiency with MS Office and ERP systems is required.

Responsibilities

• Manage and mentor the sales team on service standards and product knowledge.
• Resolve customer queries and complaints promptly.
• Drive sales by ensuring deals are closed by representatives.
• Set and monitor sales budgets and achieve sales targets.

Skills

Leadership skills

Sales management

Communication skills

Problem-solving

Attention to detail

Education

Grade 12

Diploma in Management

Tools

MS Office

ERP systems for Retail

Job description

SUMMARY :

National wholesale and retail group are seeking an experienced Sales Floor Manager to work at their Paarden Eiland operation in Cape Town. This role is a senior level position and is second in charge to the Branch Manager. Previous experience in the hardware, flooring, tile or related sectors will be an added advantage.

POSITION INFO : RESPONSIBILTIES

• Manage and mentor the sales team on service standards, product knowledge, and customer interaction.
• Resolve customer queries and complaints promptly.
• Develop and maintain high customer satisfaction levels.
• Drive sales by ensuring that deals are closed by internal Sales Representatives.
• Setting and monitoring sales budgets (monthly and annually) and achieving sales targets.
• Ensure displays and pricing on the sales floor are updated and correct.
• General upkeep, maintenance, and attractiveness of the sales floor.
• General sales administration.
• Ensure compliance with company policies and procedures.
• Preparing training programs and training reps on weak areas
• Monitor and control days off and leave.
• Using the disciplinary procedures, if appropriate, to correct unacceptable behaviour. Monitor reps’ attendance and conduct and initiate appropriate counselling or disciplinary action where necessary.
• Liaise with the Head Office Marketing Department and Branch Manager in creating the monthly advertising schedule, input on current adverts and advise on current in store trends.
• Responsible for opening and closing of store as per internal roster.

REQUIREMENTS

Grade 12

Diploma in Management

Minimum 5 years sales management experience (experience in hardware, flooring, tiles and related – will be an added advantage).

Strong leadership and supervisory skills

Excellent communication and interpersonal skills

Problem-solving and decision-making capabilities.

Must have strong attention to detail, administrative and organizational skills.

Proficiency with MS Office and ERP systems for Retail.

WORK HOURS

Monday to Friday, 8.00 am to 5.00 pm.

Alternate weekends, Saturday 8.00 am to 3.00 pm, Sunday 9.00 am to 2.00 pm.

Alternate Public Holidays, 9.00 am to 2.00 pm.

RUMUNERATION

R30,000 (TCC)