Retail Sales Consultant

Findojobs South Africa; KwaZulu-Natal; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A retail company is seeking an enthusiastic Retail Sales Consultant in KwaZulu-Natal to assist customers in finding products that suit their needs. The ideal candidate will have strong sales skills, a customer-first mindset, and previous retail experience. Responsibilities include engaging with customers, providing product information, and achieving sales targets. Professional appearance and ability to work retail hours are essential.

Qualifications

• Prior retail sales experience, preferably in furniture, home décor, or luxury goods.
• Ability to work retail hours, including weekends and public holidays.
• Professional appearance and demeanor.

Responsibilities

• Welcome and assist customers in the showroom.
• Understand and assess customer needs for suitable product recommendations.
• Achieve sales targets through upselling and cross-selling.

Skills

Sales skills

Interpersonal skills

Communication skills

Customer-first mindset

Goal-driven

Organizational skills

Education

Matric certificate

Further studies in design, marketing, or sales

Tools

POS systems

Microsoft Office

Job description

We are looking for an enthusiastic and customer-focused Retail Sales Consultant to join our clients team. The ideal candidate will have strong sales skills, and a commitment to delivering exceptional customer service. In this role, you will be responsible for engaging with customers, understanding their needs, and guiding them through the sales process to find products that suit their lifestyle and preferences.

Key Responsibilities:

• Welcome and assist customers in the showroom with a warm, professional approach.

• Understand and assess customer needs to recommend suitable products and solutions.

• Provide detailed product information, including features, pricing, and after-sales services.

• Achieve individual and store sales targets through upselling, cross-selling, and relationship-building.

• Assist with visual merchandising and ensuring the showroom is clean, organized, and visually appealing.

• Process transactions accurately through the POS system.

• Follow up with customers post-sale to ensure satisfaction and build long-term relationships.

• Stay up to date on product knowledge, promotions, and industry trends.

• Handle customer queries, complaints, and returns professionally and in line with company policies.

Requirements:

• Previous retail sales experience, preferably in furniture, home décor, or luxury goods.

• Excellent interpersonal and communication skills.

• A strong customer-first mindset with a consultative selling style.

• Professional appearance and demeanor.

• Ability to work retail hours, including weekends and public holidays.

• Comfortable working with technology, including POS systems and basic Microsoft Office tools.

• Matric certificate (minimum); further studies in design, marketing, or sales will be an advantage.

Competencies:

• Goal-driven and self-motivated

• Team player with a positive attitude

• Attention to detail

• Strong organizational and follow-up skills

• Problem-solving and adaptability