Retail Sales Agents ( Matriculants )

Innovative Acquisitions International; Pietermaritzburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Innovative Acquisitions International is seeking a motivated Retail Sales Agent to represent our brand in a retail setting. You will engage directly with customers, educate them on products, and contribute to achieving sales goals with friendly, product-savvy service.

The ideal candidate is customer-focused, communicates clearly, and can work in a fast-paced environment while maintaining a professional store presence and assisting with merchandising and inventory tasks.

Qualifications

• Previous experience in retail, customer service, or sales.
• Strong communication and interpersonal skills.
• Confidence speaking with customers and presenting product information.
• Ability to work in a goal-oriented environment.
• Strong problem-solving skills and a customer-first mindset.
• Reliable, professional, and adaptable.
• Ability to stand for extended periods and work in a retail setting.

Responsibilities

• Welcome customers and create a positive in-store experience
• Educate customers on products, services, and current promotions
• Identify customer needs and recommend appropriate solutions
• Build rapport with customers to support sales and long-term brand loyalty
• Meet or exceed individual and team sales goals
• Maintain a professional and knowledgeable presence on the sales floor
• Accurately process sales transactions and complete required documentation
• Support merchandising, inventory checks, and overall store presentation
• Collaborate with team members and leadership to improve customer experience and sales performance

Skills

Retail experience

Communication skills

Interpersonal skills

Confidence speaking with customers

Goal-oriented

Problem-solving

Reliability

Adaptability

Stamina to stand long hours

Tools

POS systems

Job description

Retail Sales Agent

Innovative Acquisitions International is seeking a motivated and customer-focused Retail Sales Agent to represent our brand in a retail setting. In this role, you will engage directly with customers, build strong relationships, and help drive sales by delivering excellent service and product knowledge. This is a great opportunity for someone who enjoys working with people, meeting goals, and growing within a sales-focused team.

Key Responsibilities

• Welcome customers and create a positive in-store experience

• Educate customers on products, services, and current promotions

• Identify customer needs and recommend appropriate solutions

• Build rapport with customers to support sales and long-term brand loyalty

• Meet or exceed individual and team sales goals

• Maintain a professional and knowledgeable presence on the sales floor

• Accurately process sales transactions and complete required documentation

• Support merchandising, inventory checks, and overall store presentation

• Collaborate with team members and leadership to improve customer experience and sales performance

Required Qualifications

• Previous experience in retail, customer service, or sales

• Strong communication and interpersonal skills

• Confidence speaking with customers and presenting product information

• Ability to work in a goal-oriented environment

• Strong problem-solving skills and a customer-first mindset

• Reliable, professional, and adaptable

• Ability to stand for extended periods and work in a retail setting

Nice to Have

• Experience with upselling or cross-selling products and services

• Familiarity with point-of-sale systems

• Background in brand representation, promotions, or direct customer engagement

What Success Looks Like

• Consistently delivering excellent customer service

• Building trust with customers and creating positive brand experiences

• Contributing to store sales goals through proactive engagement

• Maintaining strong product knowledge and professionalism

• Supporting a well-organized and welcoming retail environment

Growth Opportunity

This role offers the opportunity to develop sales, communication, and customer relationship skills while gaining hands-on experience in a retail environment. High-performing team members may have opportunities for increased responsibility and career growth within the organization.

Work Environment

Retail Sales Agents work in a customer-facing environment that values professionalism, teamwork, and strong communication. The ideal candidate is energetic, dependable, and committed to creating a positive experience for every customer.