Retail Operations Manager

Cash Crusaders Retail (Pty) Ltd; Polokwane; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to oversee daily operations across multiple locations. This role involves maximizing profitability through effective stock management and ensuring all stores adhere to company policies. The ideal candidate will have a strong background in management, budgeting, and excellent communication skills. You will be responsible for mentoring staff, analyzing financial statements, and ensuring a high level of customer satisfaction. Join a forward-thinking company that values innovation and employee development, and make a significant impact on business performance.

Qualifications

• 3+ years in a senior management role required.
• Strong IT skills and good organizational abilities.

Responsibilities

• Oversee daily operations and budget management.
• Ensure effective implementation of marketing initiatives.
• Manage stock availability and monitor performance.

Skills

Management Experience

Budgeting

Sales Target Achievement

Communication Skills

IT Skills (PowerPoint, Excel)

Tools

Excel

PowerPoint

Job description

Your role is to oversee the company’s day-to-day operations in a designated area or region.

The daily responsibilities of these professionals are overseeing budgeting, quality, P&L statements, hiring and training.

They also perform duties that include setting financial goals, establishing sales targets, working with upper management and using various business principles to accomplish tasks.

Travel between several stores around the country and are a store managers direct report.

DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO :

• Maximise Second-hand profit centre.
• Ensure effective implementation of merchandising standards.
• Ensure effective implementation of marketing initiatives.
• Monitor Returns and Discounts given.
• Pro-actively co-ordinate availability of stock for stores
• Monitor and control Stock Age
• Monitor and control discontinued stock in business.
• Organise and participate in monthly stocktakes and result.
• Monitor and control damage and Repair stock for the business.
• Monitor and control Company assets (building, fixture and fittings, petty cash, stock and vehicles)
• Manage the Change of Management
• Monitor and ensure ALL Security standards are adhered to within a Store.
• Review Stores performance by analysing Stats and Reports
• Partner Development and Mentoring and formulating appropriate Business Performance Improvement plans to rectify any deviations.
• Review the improvement plan with the Partner and adjust when required to ensure achievement of objectives.
• Analyse Expenses impacting on profitability.
• Analyse Financial Statements to ensure profitability.
• Reporting
• Ensure Customer Expectations are met.
• Review Mystery shopper reports
• Reinforce a culture of service minded staff to ensure Customer satisfaction.
• Ensure Social Media posts are according to standards.
• Ensure correct staff compliment in business.
• Facilitate the training and development of employees to ensure correct competency.
• Succession Planning
• Ensure consistent, effective performance management.
• Manage and enhance employee relations and satisfaction.
• Manage Human Resources administration.
• Remuneration and reward
• Ensure that all stores have implemented and adhere to all relevant Company Policies, Procedures, System Requirements, S.O. P’s
• Meetings and Report Back

REQUIREMENTS

• At least 3 years' experience in a senior management role
• Innovative and ambitious with a can-do attitude
• Strong IT skills : PowerPoint, MI, Excel, Level-headed and balanced.
• Be well organized.
• Good communication and relationship building skills.