Retail Operations Manager

LA Brands; Johannesburg; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player seeks a dynamic Retail Operations Manager to oversee multiple store locations. This role involves strategic planning, team leadership, and ensuring exceptional customer experiences. You will drive sales growth while maintaining operational excellence and compliance with company standards. Ideal candidates will possess strong leadership skills, a deep understanding of retail operations, and a passion for enhancing customer satisfaction. Join a forward-thinking company committed to innovation and excellence in the retail sector.

Qualifications

• 5-10 years of retail management experience overseeing multiple locations.
• Strong financial acumen and ability to manage budgets.

Responsibilities

• Oversee daily operations of retail stores and drive profitability.
• Monitor sales performance and develop strategies for improvement.

Skills

Leadership

Sales Management

Customer Service

Financial Analysis

Problem Solving

Communication

Multi-tasking

Education

Bachelor's degree in Business

Retail Management

Job description

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Overseeing the day-to-day operations of retail stores nationally, ensuring that business operations run smoothly, and driving growth and profitability. This role often involves a mix of strategic planning, team management, customer experience enhancement, inventory management, and ensuring adherence to company standards. This role focuses on driving sales, ensuring consistent store operations, and managing staff performance. The position requires leadership skills, entrepreneurial spirit, a deep understanding of retail operations, and the ability to drive sales growth while maintaining a high standard of customer satisfaction.

1.Store Performance Management:

• Monitor sales performance, profitability, and key performance indicators (KPIs) for all stores nationally.
• Develop and implement strategies to increase sales, reduce costs, and enhance overall store performance.
• Ensure that stores meet or exceed company targets and objectives.
• Ensure all stores are profitable and action to seize opportunities.
• Assess merchandise/ products opportunities for stores and report to planning manager

2. Staff Leadership and Development:

• Supervise, coach, and support store managers to improve their leadership and operational skills.
• Conduct regular performance evaluations for store managers and provide actionable feedback.
• Recruit, hire, train, and develop store managers and staff as needed.
• Establish a highly motivational work environment.

3. Operational Excellence:

• Ensure all stores comply with company policies, standards, and procedures (including merchandising, inventory control, and loss prevention).
• Conduct regular store visits and audits to ensure operational consistency.
• Address operational issues and challenges across the region in a timely and effective manner.

4. Customer Experience:

• Ensure high levels of customer service across all stores nationally.
• Implement customer service initiatives and monitor feedback to continuously improve the customer experience.

5. Financial and Budget Management:

• Manage and monitor the national budget, including expenses and store profitability.
• Analyse sales and expense reports to identify opportunities for improvement.

6. Market Analysis and Strategy:

• Stay updated on market trends, competitor activity, and customer preferences nationally.
• Work with senior management to adapt strategies based on market conditions and opportunities.
• Assist with store openings, closings, remodels, and relocations as needed.
• Identify opportunities for business growth
• Work closely with corporate teams (HR, marketing, finance, etc.) to align regional goals with company-wide initiatives.
• Collaborate with merchandising, planning and supply chain teams to ensure adequate stock levels and product availability.

8. Reporting & Analysis:

• Prepare regular reports on store performance, sales, customer feedback, and other key metrics.
• Provide insights and recommendations to senior management based on performance data.
• Participate in area and regional meetings to discuss business strategies and share best practices.
• Developing and implementing strategies to improve overall operational efficiency and effectiveness
• Process Improvement by identifying areas for process optimization and implementing best practices for operations.
• Risk Management by identifying operational risks and implementing strategies to mitigate them.
• Sales Optimization by developing strategies to drive sales growth, improve product offerings, and enhance the customer shopping experience.
• Bachelor’s degree in business, retail management, or a related field (preferred).
• Extensive proven experience in retail management (5 – 10 year) , with a strong track record of overseeing multiple locations.
• Proven track records in achieving sales targets and improving profitability.
• Excellent leadership, communication, and interpersonal skills.
• Highly motivated, entrepreneurial, and resourceful, with an innovative mindset.
• Strong financial acumen with experience managing budgets and analysing sales data.
• Strong problem-solving and decision-making abilities.
• Familiar with e commerce platforms and omnichannel retail strategies (preferred)
• Ability to multitask in a fast-paced environment and adapt to high pressure retail environment
• Ability to travel frequently nationally.
• Must have a valid driver’s license and own vehicle
• Sales and goal-oriented
• Strong organizational and multitasking skills
• Knowledge of retail operations and best practices
• Leadership & People Management: Ability to lead, inspire, and manage teams across multiple locations.
• Customer Service Expertise: A strong focus on delivering exceptional customer experiences.
• Financial Acumen: Ability to manage budgets, control costs, and understand retail KPIs (e.g., sales per square foot, conversion rates).
• Problem-Solving: Ability to address operational challenges effectively and quickly.
• Data Analysis: Proficiency in analyzing sales data, inventory levels, and operational metrics to make informed decisions.
• Communication Skills: Strong verbal and written communication for working with staff, suppliers, and customers.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Apparel and Fashion

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