Retail Operation Manager(Internal Applications Only)

P&L; South Africa; On-site; ZAR 300,000 - 540,000; Full time

Job summary

P&L is seeking a Store Manager to lead and grow market share within the store while delivering expected profits in line with the company strategy. The role demands strong leadership, admin discipline, and a proactive approach to safety and HR management.

You will drive sales, manage stock and deliveries, oversee customer service, and ensure adherence to OHASA standards. A hands-on leader with drive to optimize operations and loyalty programmes is preferred.

Qualifications

• Minimum 2 years’ experience in similar Position.
• Proficient in Microsoft Office Suite.
• Grade 12 with at least 3 (three) years related Retail Management experience or 5 (five) years related Retail Management experience.
• Valid Driver’s License.
• Must have well developed Business Acumen.
• Must be able to work under pressure.
• Must be computer literate (Basic computer literacy).
• Must have strong Leadership Skills.
• Must have strong Administrative Skills.
• Must have own transport and cell phone.
• Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation.
• Must have strong Human Resources Management Skills.
• Attention to detail.

Responsibilities

• Sales: Issuing and follow up of quotations to generate sales.
• Quote process and control Special Orders.
• Reading building plans and ensuring quotations are correct and timely.
• Manage the telephone, answer and return calls, ensure follow ups are done.
• Conduct competitor analysis to ensure competitiveness of the Store.
• Promote Loyalty Programmes (VIC and Charge Card Customers).
• Deliveries: Manage an efficient delivery service and ensure correct rates.
• Deliveries dispatched within required time.
• Delayed deliveries communicated with Customer and arrangements made.
• Business management: Develop, implement, and manage a Store Business Plan aligned with Company strategy.
• Grow and protect profitable market share; achieve growth in markets share.
• Promote Customer Loyalty Programmes (VIC, Charge Cards, etc).
• Manage advertising material distribution for maximum efficiency.
• Develop action plans to protect market share when competitors enter the market.
• Asset Control - Stock: Order stock; manage shrinkage; PIC; stock takes; stock movement; end control; customer returns; receiving; damage control; security.
• Customer Service: Implement and monitor Customer Service Strategy; reliable delivery; grow VIC client base; suggest range improvements; act on surveys.
• Asset Control – Cash: Manage debtors, petty cash, daily banking, shorts/overs, credit cards.
• Asset Control – Fixed Assets: Maintain racks, signage, forklifts, IT equipment, safe, asset register items.
• Human Resource Management: Recruit/induct; training/development; succession planning; manpower planning; employee relations; performance management; keep digital cabinet up to date.
• Store Safety (OHASA): Manage safety per OHSA; complete checklists; appoint safety reps; incident reporting; ensure forklift licenses; safe conditions.
• Profitability: Manage store per financial model, budgets; adherence to company standards; implement corrective actions.

Skills

Leadership

Administrative skills

Attention to detail

Business acumen

Communication

HR management

OHSA knowledge

Computer literacy

Customer service

Driver's license

Education

Grade 12 + 3+ years retail management experience

Tools

Microsoft Office Suite

Job description

Description:

Protect and grow Market Share and profitably within Store in accordance with the Store, Area and Company Strategy.

Minimum Requirement:

Minimum 2 years’ experience in similar Position.

Proficient in Microsoft Office Suite.

Grade 12 with at least 3 (three) years related Retail Management experience or 5 (five) years related Retail Management experience.

Valid Driver’s License.

Must have well developed Business Acumen.

Must be able to work under pressure.

Must be computer literate (Basic computer literacy).

Must have strong Leadership Skills.

Must have strong Administrative Skills.

Must have own transport and cell phone.

Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation.

Must have strong Human Resources Management Skills.

Attention to detail.

Key Performance Area:

Sales

Issuing and follow up of quotations in order to generate sales.

Quote process and control Special Orders.

Reading of building plans and ensuring quotations are correct and within the agreed timeframe.

Manage the telephone, answer, and return calls, ensure follow ups are done.

Conduct Competitor Analysis to ensure competitiveness of the Store.

Communicate Bulk Deposit transfers to Customers.

Promote Loyalty Programmes (VIC and Charge Card Customers).

Deliveries

Manage an efficient delivery service and ensuring that the correct rates are charged.

Deliveries dispatched within the required time limit.

Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer.

Business management

Develop, implement, and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Area Manager and Operations Executive from time to time.

Grow and protect Profitable Market Share

Achieve growth in markets share in your Store as defined in the Strategy Plan.

Promote Customer Loyalty Programmes (e.g. VIC, Charge Cards, etc).

Manage the distribution of advertising material to ensure maximum efficiency.

Develop Action Plans proactively to protect your market where you trade when competitors enter the market.

Asset Control - Stock

• Order stock.
• Manage and control shrinkage within the Store.
• Manage the PIC process.
• Manage Wall-to-Wall Stock-Take.
• Manage and control stock movement inside the Store relating to:
• End Control
• IBT’s
• Customer Returns
• Receiving
• Manage damage, obsolete and slow-moving stock items.
• Analyse security requirements and implement changes.

Customer Service

Implementing and monitoring the Customer Service Strategy.

Reliable, prompt Customer Delivery Service.

Grow and maintain Customer and VIC client base.

Recommend Range improvements to suite the market.

Take action on Customer Surveys (implement Action Plans when required).

Ensure effective Employee scheduling planned and implemented to provide exceptional Customer service.

Asset Control - Cash

Manage Debtors and RD Cheques within the Store.

Manage Petty Cash.

Manage daily Banking.

Manage shorts and overs.

Manage Credit Cards.

Asset Control – Fixed Assets

Maintenance and protection of racking and displays.

Maintenance and protection of signage (internal & external).

Maintenance of Forklift and Generator.

Maintenance and protection of IT Equipment and Telephone systems.

Maintenance and protection of the Safe / Vault.

Maintenance and protection of items listed on Asset Register.

Human Resource Management

Recruit and Induct all Employees.

Ensure Training and Development (certification and succession / back up plans) is in place for the Store.

Ensure Succession Planning and Career pathing is in place within the Store.

Manage manpower requirements in line with the Region and Store Strategy and Company benchmarks.

Ensure open communication / relations (TIC TAC Meetings) with the Store Employee Forum.

Manage Employee Relations.

Manage the performance management processes.

All Employee information and documents to be up to date on Digital Cabinet.

Store Safety (OHASA) Standards

Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation.

Ensure Checklists complete.

Appointment of Safety and first aid Reps as per OHSA.

Report Incidents.

Take immediate action on any non-compliance once identified.

Record all OHASA incidents.

Ensure all Forklift Operators have a valid Forklift Drivers Licence.

Ensure safe working conditions of all safety equipment.

Profitability

Manage the Store according to the Financial Model, benchmarks, and budgets.

P&L Way

Monitor adherence of Company standard compliance in Store (Internal Audit Results).

Implement and maintain controls and disciplines.

Implement Corrective Action Plans (PIP) where necessary.

Competencies:

Description

Leadership

• Takes the lead.
• Inspires others.
• Takes responsibility.
• Gives employees their own responsibilities.
• Stimulates and uses input from others.
• Shows appreciation for good performance.

Result-oriented

• Makes an effort to achieve objectives.
• Has a clear goal in mind.
• Looks for a solution when achieving the objective becomes threatened.
• Finishes the job in time.

Planning

• Systematically organising activities and setting time frames, setting priorities.
• Ensures that the necessary means to perform the job are available on time.
• Puts matters in an efficient order when planning.
• Makes the plan understandable for everyone involved.
• Makes, and maintains a realistic plan.
• Sets priorities .

Delegating

• Delegating work in an understandable, structured and verifiable manner.
• When delegating, provides enough space and responsibility to be able to perform the task.
• Delegates enough work to complete his/her own tasks.
• When delegating, provides enough space and responsibility to be able to perform the task.
• When delegating, he/she clarifies what results are required at what time.
• When delegating, he/she indicates to the employee why he/she in particular is asked this question.
• Regularly checks the progress of delegated work

Performing under pressure

• Maintaining an effective performance under pressure, or when faced with setbacks or disappointment.
• delivers good results under pressure.
• persists when faced with setbacks.
• continues to do the right thing under pressure, without making mistakes.
• maintains an even performance under pressure.

Market orientation

• Demonstrate being well informed about developments in the market.
• Actively seeks market information.
• Think of solutions to internal problems from the viewpoint of the organisation's market position.
• Informs him/herself about the offers and activities of competitors.
• Looks for opportunities that allow the organisation to benefit from market trends.

Integrity

• Complying with generally accepted standards in activities related to the position.
• keeps promises.
• creates realistic expectations.
• is sincere.
• handles sensitive information carefully.
• shows awareness of values, indicates when boundaries are crossed.

Accuracy

• Effectively handling detailed information and being consistently attentive to details.
• Works in an orderly fashion.
• Ensures that matters are handled in an orderly and accurate manner from start to finish.
• Prevent mistakes.
• Invests energy in checking his/her work for mistakes.

Client focus

• Identifying and actively responding to clients' wishes and needs.
• Deals with clients in a friendly manner.
• Shows involvement in the client's problem.
• Makes clients feel welcome.
• Approaches the client's question with a can-do mentality

Personal development

• Being aware of one's own strengths and weaknesses: consciously working on personal development.
• Is focused on self-broadening and/or gaining more in-depth knowledge.
• Follows relevant training programmes and/or looks for opportunities to gain experience.
• Seeks and uses opportunities for personal development.
• Asks for feedback in order to learn