Retail Operation Manager(External Applications only - Kromhoek)

P&L; South Africa; On-site; ZAR 600,000 - 850,000; Full time

Job summary

P&L is seeking a Store Manager to protect and grow market share while implementing the company strategy at the Store level in South Africa. The role focuses on leadership, stock and cash control, customer service, and HR management to deliver profitable results.

The successful candidate will manage sales, deliveries, and stock, drive loyalty programs, and ensure safety and compliance across all operations while leading a team and reporting to the Area Manager.

Qualifications

• Minimum 2 years' experience in a similar position.
• Grade 12 with 3+ years related Retail Management experience or 5 years related Retail Management experience.
• Valid Driver's License.
• Well developed Business Acumen.
• Ability to work under pressure.
• Basic computer literacy.
• Strong Leadership Skills.
• Strong Administrative Skills.
• Own transport and cell phone.
• Sound knowledge of Health and Safety per OHSA and local regulations.
• Strong Human Resources Management Skills.
• Attention to detail.

Responsibilities

• Issuing and follow up of quotations to generate sales.
• Manage quotations, Special Orders, and building plan readings to ensure accuracy within timeframes.
• Oversee deliveries, ensure timely dispatch and correct rates.
• Develop and execute a Store Business Plan aligned with company strategy.
• Grow profitable market share and promote customer loyalty programmes.
• Order stock and manage stock control, shrinkage, and stock takes.
• Maintain cash handling, banking, and debtors in the Store.
• Oversee HR processes: recruitment, development, succession, and employee relations.
• Ensure OHASA compliance and safe working conditions in the Store.
• Monitor profitability and adherence to financial models, benchmarks, and budgets.

Skills

Leadership

Administrative

Attention to detail

Business acumen

HR management

Driver's License

Education

Grade 12

Tools

Microsoft Office

Job description

Description:

Protect and grow Market Share and profitably within Store in accordance with the Store, Area and Company Strategy.

Minimum Requirement:

• Minimum 2 years' experience in similar Position.
• Proficient in Microsoft Office Suite.
• Grade 12 with at least 3 (three) years related Retail Management experience or 5 (five) years related Retail Management experience.
• Valid Driver's License.
• Must have well developed Business Acumen.
• Must be able to work under pressure.
• Must be computer literate (Basic computer literacy).
• Must have strong Leadership Skills.
• Must have strong Administrative Skills.
• Must have own transport and cell phone.
• Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation.
• Must have strong Human Resources Management Skills.
• Attention to detail.

Key Performance Area:

Sales

• Issuing and follow up of quotations in order to generate sales.
• Quote process and control Special Orders.
• Reading of building plans and ensuring quotations are correct and within the agreed timeframe.
• Manage the telephone, answer, and return calls, ensure follow ups are done.
• Conduct Competitor Analysis to ensure competitiveness of the Store.
• Communicate Bulk Deposit transfers to Customers.
• Promote Loyalty Programmes (VIC and Charge Card Customers).

Deliveries

• Manage an efficient delivery service and ensuring that the correct rates are charged.
• Deliveries dispatched within the required time limit.
• Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer.

Business management

• Develop, implement, and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Area Manager and Operations Executive from time to time.
• Grow and protect Profitable Market Share
• Achieve growth in markets share in your Store as defined in the Strategy Plan.
• Promote Customer Loyalty Programmes (e.g. VIC, Charge Cards, etc).
• Manage the distribution of advertising material to ensure maximum efficiency.
• Develop Action Plans proactively to protect your market where you trade when competitors enter the market.

Asset Control - Stock

• Order stock.
• Manage and control shrinkage within the Store.
• Manage the PIC process.
• Manage Wall-to-Wall Stock-Take.
• Manage and control stock movement inside the Store relating to:

End Control

• IBT's
• Customer Returns

Receiving

• Manage damage, obsolete and slow-moving stock items.
• Analyse security requirements and implement changes.

Customer Service

• Implementing and monitoring the Customer Service Strategy.
• Reliable, prompt Customer Delivery Service.
• Grow and maintain Customer and VIC client base.
• Recommend Range improvements to suite the market.
• Take action on Customer Surveys (implement Action Plans when required).
• Ensure effective Employee scheduling planned and implemented to provide exceptional Customer service.

Asset Control - Cash

• Manage Debtors and RD Cheques within the Store.
• Manage Petty Cash.
• Manage daily Banking.
• Manage shorts and overs.
• Manage Credit Cards.

Asset Control – Fixed Assets

• Maintenance and protection of racking and displays.
• Maintenance and protection of signage (internal & external).
• Maintenance of Forklift and Generator.
• Maintenance and protection of IT Equipment and Telephone systems.
• Maintenance and protection of the Safe / Vault.
• Maintenance and protection of items listed on Asset Register.

Human Resource Management

• Recruit and Induct all Employees.
• Ensure Training and Development (certification and succession / back up plans) is in place for the Store.
• Ensure Succession Planning and Career pathing is in place within the Store.
• Manage manpower requirements in line with the Region and Store Strategy and Company benchmarks.
• Ensure open communication / relations (TIC TAC Meetings) with the Store Employee Forum.
• Manage Employee Relations.
• Manage the performance management processes.
• All Employee information and documents to be up to date on Digital Cabinet.

Store Safety (OHASA) Standards

• Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation.
• Ensure Checklists complete.
• Appointment of Safety and first aid Reps as per OHSA.
• Report Incidents.
• Take immediate action on any non-compliance once identified.
• Record all OHASA incidents.
• Ensure all Forklift Operators have a valid Forklift Drivers Licence.
• Ensure safe working conditions of all safety equipment.

Profitability

• Manage the Store according to the Financial Model, benchmarks, and budgets.

P&L Way

• Monitor adherence of Company standard compliance in Store (Internal Audit Results).
• Implement and maintain controls and disciplines.
• Implement Corrective Action Plans (PIP) where necessary.

Competencies:

Leadership

• - Takes the lead.
• - Inspires others.
• - Takes responsibility.
• - Gives employees their own responsibilities.
• - Stimulates and uses input from others.
• - Shows appreciation for good performance.

Result-oriented

• - Makes an effort to achieve objectives.
• - Has a clear goal in mind.
• - Looks for a solution when achieving the objective becomes threatened.
• - Finishes the job in time.

Planning

• - Systematically organising activities and setting time frames, setting priorities.
• - Ensures that the necessary means to perform the job are available on time.
• - Puts matters in an efficient order when planning.
• - Makes the plan understandable for everyone involved.
• - Makes, and maintains a realistic plan.
• - Sets priorities .

Delegating

• - Delegating work in an understandable, structured and verifiable manner.
• - When delegating, provides enough space and responsibility to be able to perform the task.
• - Delegates enough work to complete his/her own tasks.
• - When delegating, he/she clarifies what results are required at what time.
• - When delegating, he/she indicates to the employee why he/she in particular is asked this question.
• - Regularly checks the progress of delegated work

Performing under pressure

• - Maintaining an effective performance under pressure, or when faced with setbacks or disappointment.
• - delivers good results under pressure.
• - persists when faced with setbacks.
• - continues to do the right thing under pressure, without making mistakes.
• - maintains an even performance under pressure.

Market orientation

• - Demonstrate being well informed about developments in the market.
• - Actively seeks market information.
• - Thinks of solutions to internal problems from the viewpoint of the organisation's market position.
• - Informs him/herself about the offers and activities of competitors.
• - Looks for opportunities that allow the organisation to benefit from market trends.

Integrity

• - Complying with generally accepted standards in activities related to the position.
• - keeps promises.
• - creates realistic expectations.
• - is sincere.
• - handles sensitive information carefully.
• - shows awareness of values, indicates when boundaries are crossed.

Accuracy

• - Effectively handling detailed information and being consistently attentive to details.
• - Works in an orderly fashion.
• - Ensures that matters are handled in an orderly and accurate manner from start to finish.
• - Prevents mistakes.
• - Invests energy in checking his/her work for mistakes.

Client focus

• - Identifying and actively responding to clients' wishes and needs.
• - Deals with clients in a friendly manner.
• - Shows involvement in the client's problem.
• - Makes clients feel welcome.
• - Approaches the client's question with a can-do mentality

Personal development

• - Being aware of one's own strengths and weaknesses: consciously working on personal development.
• - Is focused on self-broadening and/or gaining more in-depth knowledge.
• - Follows relevant training programmes and/or looks for opportunities to gain experience.
• - Seeks and uses opportunities for personal development.
• - Asks for feedback in order to learn