Retail Manager

Eskort; Secunda; On-site; ZAR 350,000 - 500,000; Full time

Job summary

A leading company in the meat industry is seeking an experienced retail manager to oversee operations in a dynamic store. The role involves managing inventory, staffing, cash handling, and ensuring exceptional customer service. Candidates must have relevant qualifications, robust leadership skills, and comprehensive knowledge of the retail landscape.

Qualifications

• Minimum 5 years’ experience in retail, ideally managerial.
• Knowledge in inventory management and cost profitability.
• Experience in FMCG and understanding retail consumer behaviour.

Responsibilities

• Manage stock ordering, receiving, and shrinkage.
• Oversee team recruitment, training, and performance management.
• Ensure housekeeping and HACCP standards comply.

Skills

Proficiency in English

Analytical skills

Customer service

Interpersonal skills

Communication skills

Education

Grade 12 Diploma / Degree in Retail or Business

Tools

MS Office Suite

Stock management systems

Job description

JOB ROLE REQUIREMENTS AND QUALIFICATIONS

Education: Grade 12 Diploma / Degree in Retail or Business or related qualification will be advantageous.

Experience: Minimum of 5 years experience working in a retail environment, ideally in a managerial or leadership role.

Knowledge Required: Prior knowledge and experience in management of inventory/stock, buying, staff, product merchandising, costs, and profitability of the store. Knowledge of stock management systems like ERP, Meat Matrix, etc. Understanding of FMCG environment and related legislation. Management of perishable products with short shelf life, especially in the meat industry. Understanding of retail consumer behaviour and purchasing trends. Knowledge of the retail and meat market.

Skills Required: Proficiency in English (reading, writing, speaking). Excellent verbal and written communication skills. Proficient in MS Office Suite. Demonstrable analytical skills. Understanding of income statements, cash flows, stock management reporting, and basic financial systems. Excellent interpersonal skills and effective communication. Exceptional customer service and people management skills. Energetic and self-starter.

Stock Management: Including stock ordering, receiving, controlling, and shrinkage management with detailed responsibilities outlined.

Housekeeping: Maintain store cleanliness and high HACCP standards throughout the store.

Employee Management: Recruitment, onboarding, training, employee relations, performance management, wellness, and motivation.

Store Organisation: Product display, merchandising, re-arrangement, and managing non-moving items.

Cash Management: Daily cash handling, minimizing losses, and security of cash movement.

Customer Service: Deliver excellent service, manage customer complaints, build brand loyalty, and analyze customer environment and purchasing patterns.

System Administration: Manage staff clockings via ERS, maintain Meat Matrix, CCTV, and physical security.