Retail Manager

Norman Goodfellows; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A premium beverage company in Johannesburg is seeking a Retail Manager to drive sales and enhance customer experience. Ideal candidates will have 3–5 years of retail management experience in liquor or premium sectors, possess strong leadership skills, and be equipped to oversee daily operations while managing a high-performing team. The role offers a competitive remuneration package and benefits.

Benefits

Competitive remuneration package

Provident fund

Group life and disability cover

Qualifications

• Minimum 3–5 years’ retail management experience in liquor or premium lifestyle retail.
• Proven track record of achieving sales and managing high-performing teams.
• Willingness to work retail hours, including weekends and public holidays.

Responsibilities

• Drive sales performance and achieve store targets.
• Oversee day-to-day store operations and compliance with policies.
• Recruit, train, and motivate store staff.
• Manage budgets, expenses, and prepare reports for management.

Skills

Strong leadership and people management skills

Excellent communication and interpersonal abilities

Commercial awareness and sales-driven mindset

Ability to problem-solve and make sound decisions

Strong organisational and multitasking skills

Knowledge of stock management and retail systems

Education

Matric/Grade 12

Tertiary qualification in Retail/Business Management

Tools

POS systems

Inventory software

Job description

At Norman Goodfellows, we don’t just sell wine, spirits, and premium beverages — we create experiences worth toasting to. We’re on the hunt for a Retail Manager who’s got the perfect blend of leadership, passion, and a dash of flair. If you thrive in a fast-paced environment, love creating exceptional customer experiences, and can manage a team as smoothly as a perfectly aged whiskey, then we want you on our team!

Key Responsibilities

• Sales & Customer Experience

  • Drive sales performance and achieve store targets.

  • Deliver an exceptional customer experience that reflects the Norman Goodfellows brand.

  • Handle customer queries, complaints, and escalations with professionalism.

• Operations & Compliance

  • Oversee day-to-day store operations, ensuring compliance with company policies, liquor licensing, health & safety, and legal requirements.

  • Manage stock control, ordering, receiving, and shrinkage management.

  • Ensure store presentation, merchandising, and promotional displays meet company standards.

• Team Leadership

  • Recruit, train, motivate, and manage store staff.

  • Set clear goals, monitor performance, and provide coaching and feedback.

  • Build a culture of accountability, collaboration, and service excellence.

• Financial & Reporting

  • Manage budgets, expenses, and cost control.

  • Analyse sales data and prepare reports for management.

  • Drive profitability through effective resource allocation and cost management.

Key Competencies & Skills

• Strong leadership and people management skills.

• Excellent communication and interpersonal abilities.

• Commercial awareness and sales-driven mindset.

• Ability to problem-solve and make sound decisions.

• Strong organisational and multitasking skills.

• Knowledge of stock management and retail systems (POS, inventory software).

Requirements

• Matric/Grade 12 (Tertiary qualification in Retail/Business Management advantageous).

• Minimum 3–5 years’ retail management experience, preferably in liquor, FMCG, or premium lifestyle retail.

• Proven track record of achieving sales and managing high-performing teams.

• Willingness to work retail hours, including weekends and public holidays.

Benefits

• Competitive remuneration package

• Provident fund

• Group life and disability cover