Retail General Sales Manager

Findojobs South Africa; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A recruitment service is looking for a Retail Sales Manager to ensure the successful operation of a retail store. Key responsibilities include staff management, customer service excellence, and driving sales. Ideal candidates should have retail management experience and strong leadership skills. This role plays a crucial part in enhancing customer satisfaction and profitability.

Qualifications

• Experience in retail management or sales management.
• Ability to train and motivate a sales team.
• Strong analytical skills for sales data analysis.

Responsibilities

• Oversee daily operations of the retail store.
• Develop and implement sales strategies.
• Ensure a positive customer service experience.

Skills

Leadership

Customer service

Sales strategy

Inventory management

Training and development

Job description

A Retail Sales Manager oversees the daily operations of a retail store, ensuring a positive customer experience while driving sales and managing staff. They are responsible for staff management, training, inventory control, and sales strategy. Their goal is to maximize profitability and ensure customer satisfaction. Here's a detailed breakdown of their responsibilities:

1. Staff Management:
   • Hiring and Training: Recruit, hire, and train new sales staff to ensure they have the necessary skills and knowledge.
   • Scheduling and Supervision: Create work schedules, supervise employees, and provide ongoing feedback and coaching.
   • Motivation and Performance: Motivate the team, set sales targets, and monitor performance, addressing issues as needed.
2. Customer Service:
   • Ensuring Positive Experiences: Ensure customers receive excellent service, addressing inquiries and complaints promptly and professionally.
   • Promoting a Welcoming Environment: Create a welcoming atmosphere and make the shopping experience enjoyable.
   • Building Customer Loyalty: Provide great service and resolve issues to foster loyalty.
3. Sales and Operations:
   • Driving Sales: Develop and implement strategies to achieve sales targets and maximize revenue.
   • Managing Inventory: Oversee inventory, maintain optimal stock levels, and coordinate with suppliers.
   • Store Operations: Ensure smooth store operations, including merchandising and visual displays.
4. Financial Management:
   • Budgeting and Reporting: Manage budgets, track financial performance, and prepare reports.
   • Inventory Control: Manage inventory levels to minimize losses due to theft or damage.
5. Strategic Planning:
   • Identifying Opportunities: Recognize new business opportunities and develop strategies.
   • Analyzing Data: Use sales data to identify trends and improve store performance.
   • Implementing Strategies: Develop strategies to enhance customer satisfaction and sales.

In essence, a Retail Sales Manager is a leader, motivator, problem-solver, and key contributor to the success of a retail business.