Retail Customer Success Lead, South Africa

Findojobs South Africa; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading consumer intelligence company in South Africa is looking for a Retail Customer Success leader. This role emphasizes enhancing customer satisfaction, managing a team, and deep industry knowledge. Ideal candidates will have over 10 years of experience and a master's degree. The position offers a flexible working environment with additional benefits.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning access

Employee Assistance Program (EAP)

Qualifications

• 10+ years’ work experience in retail, consumer marketing, or market research.
• Knowledge of the Retail/FMCG industry and networking opportunities.
• Experience with research techniques and NIQ methodologies is an advantage.

Responsibilities

• Focus on customer satisfaction and financial commitments.
• Transform customer experience across all touchpoints.
• Generate leads to drive growth across the portfolio.

Skills

Analytical skills

Communication skills

Team management

Detail-oriented

Education

Master's degree in business or statistics

Job description

Job Description

Responsibilities

The key focus of the Retail Customer Success organization remains consistent:

• To be focused on our customers and deliver on our Retail financial commitments, raising the bar on Customer satisfaction.
• To transform the customer experience across every touch point of the customer journey and focus on Right Work Right Place initiatives.
• To generate leads to drive growth across our portfolio, with a focus on our Retail Strategic Priorities.
• To expedite the recruitment of retailers and further enhance the quality of retailer data, significantly improving our panel coverage and insights.
• To contribute to positive integration and collaboration.
• To engage, develop, and grow our FMCG + T&D team of 9 direct reports.

Together, as ONE Retail team, we will put clients at the core, uphold high standards, deliver on commitments, and improve every day.

Qualifications

• At least a master’s degree, preferably in business or statistics.
• 10+ years’ work experience, preferably within NielsenIQ, Retailer, consumer or trade marketing, analytics, insights, or market research.
• Knowledge of the Retail / FMCG industry within the region and networking opportunities.
• Knowledge of research techniques and NIQ methodologies is an advantage.
• Detail-oriented with excellent analytical skills.
• Good communication and presentation skills.
• Ability to work independently and in a team.
• Strong team management and interpersonal skills.

LI-AK8

Additional Information

Our Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning access.
• Employee Assistance Program (EAP).

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering comprehensive insights into consumer behavior and growth opportunities. In 2023, NIQ merged with GfK, expanding our global reach. We provide holistic retail and consumer insights through advanced analytics and state-of-the-art platforms, covering over 100 markets and more than 90% of the world’s population.

For more information, visit NIQ.com

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Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of our clients and communities. We aim to embed inclusion and diversity into all aspects of our work and are proud to be an Equal Opportunity Employer. Learn more at our NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion