Retail Customer Success Lead, South Africa

NielsenIQ; Cape Town; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

NielsenIQ seeks a senior manager for the Retail Customer Success team in Cape Town. The role emphasizes enhancing customer satisfaction and experience, leading a team, and leveraging insights to drive growth in the Retail sector. Candidates should possess substantial experience in the Retail/FMCG industry and strong analytical and interpersonal skills.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• 10+ years work experience in Retailer, consumer or trade marketing.
• Knowledge of Retail/FMCG industry and research techniques.
• Detail oriented with excellent analytical and presentation skills.

Responsibilities

• Focus on customer satisfaction and financial commitments.
• Transform customer experience across touch points.
• Manage and develop FMCG team of 9 direct reports.

Skills

Analytical skills

Communication skills

Team management

Interpersonal skills

Education

Master’s degree in business or statistics

Job description

Job Description

Responsibilities

The key focus of the Retail Customer success organization remains consistent:

• To be focused on our customers and deliver on our Retail financial commitments, raising the bar on Customer satisfaction
• To Transform the customer experience across every touch point of the customer journey and focus on Right Work Right Place initiatives
• To generate leads to drive growth across our portfolio, with a focus on our Retail Strategic Priorities
• To expedite the recruitment of retailers and further enhance the quality of retailer data. This aimed at significantly enhancing our panel coverage and elevating the insights we provide to our clients
• To contribute to the integration with positive intent and mindset, and look for ways to collaborate
• To engage, develop and grow our FMCG +T&D combined team of 9 direct reports.

Together, as ONE Retail team, we will put clients at the core, uphold the highest standards in everything we do, deliver on our commitments, and team up to be better every day.

Qualifications

• At least a master’s degree, preferably in business or statistics
• 10 + years’ work experience, preferably within NielsenIQ, Retailer, consumer or trade marketing, analytics and insights or market research.
• Knowledge of the Retail/FMCG industry within the region and looking for networking opportunities.
• Knowledge of research techniques and NIQ methodologies would be an advantage
• Detail oriented, excellent analytical skills
• Good communication and presentation skills
• Ability to work independently and in a team
• Good team management and interpersonal skills are a must.

#LI-AK8

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:https://nielseniq.com/global/en/news-center/diversity-inclusion