Retail Customer Service Advisor

Ascensos; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Ascensos is seeking a Customer Service Representative to join their team in Cape Town. This role involves delivering exceptional online and telephone customer service, diagnosing customer issues, and ensuring compliance with service level agreements. Comprehensive training and support will be provided within an inclusive environment that fosters innovation and personal development.

Benefits

Full training & support

Up to R1000 performance bonus

Medical Insurance*

10 days paid Study Leave*

Maternity benefit**

Well-being support with Ky (onsite counselling)

Free transportation home (door-to-door)

Mid-month Travel Allowance

Free onsite Flu Vaccine

Monthly Recognition Awards

Annual Recognition Awards Party

Career progression opportunities

Access to Learning & Development Talent SPA

15 days paid Annual Leave

Funeral benefit after 3 months

A diverse & inclusive working environment

Post-6-month probationary employment

After 1 year of service

Qualifications

• At least 1 year of experience in a customer service role (preferably within a BPO environment).
• Solution-oriented, reliable, and detail-focused.

Responsibilities

• Diagnose and resolve customer issues efficiently.
• Document and update case details and solutions.
• Follow service procedures and quality standards.

Skills

Communication

Problem Solving

Interpersonal Skills

Job description

What We’re Looking For

Are you a good listener and a problem solver with excellent communication skills? If so, you’ll enjoy being on the front line of making the magic happen!

Every day presents new challenges and excitement, and each customer interaction allows you to find solutions and provide exceptional customer service.

What To Expect

You will deliver outstanding online and telephone customer service, ensuring effective resolution of reported issues and fulfilling daily responsibilities in accordance with the Service Level Agreement (SLA).

Our typical shift pattern involves: 40 hours per week, between 11pm - 10am (SA), Sunday – Friday, on a rotational basis.

Please note: This position is based at our Boulevard site, in Woodstock, Cape Town.

As part of #theAteam, you’ll receive comprehensive training and support to be the voice of our client’s brand. There’s no room for average here.

Your Role Can Include, But Isn’t Limited To:

• Diagnose and resolve customer issues efficiently.
• Document and update case details and solutions.
• Follow service procedures and quality standards.
• Ensure data protection and IT security compliance.
• Adhere to safety, health, and workplace regulations.
• Maintain professional communication and continually update product knowledge.

About You

We believe happy people keep others happy. We’re looking for individuals with excellent interpersonal skills and strong analytical abilities, as you will interact with our clients’ customers.

We foster innovation on-site daily, so creativity and inventiveness are a plus. We welcome new ideas to boost productivity and help shape the future.

We think big and seek team members who aim higher, achieve more, and work smarter. Training will be provided, but we’re interested if you have:

• At least 1 year of experience in a customer service role (preferably within a BPO environment)
• Solution-oriented, reliable, and detail-focused
• Clear and courteous communication across multiple platforms

Benefits

• Full training & support
• Up to R1000 performance bonus
• Medical Insurance*
• 10 days paid Study Leave*
• Maternity benefit**
• Well-being support with Ky (onsite counselling)
• Free transportation home (door-to-door)
• Mid-month Travel Allowance
• Free onsite Flu Vaccine
• Monthly Recognition Awards
• Annual Recognition Awards Party
• Career progression opportunities (over 90% of promotions come from our internal talent pool)
• Access to Learning & Development Talent SPA
• 15 days paid Annual Leave
• Funeral benefit after 3 months
• A diverse & inclusive working environment
• Post-6-month probationary employment
• After 1 year of service

Join #theAteam

As an Equal Opportunity and Disability Confident employer, we ensure an inclusive and accessible recruitment process. We hire local talent and offer various employment opportunities to suit different lifestyles.

Joining #theAteam means becoming part of an inclusive, diverse, and fun environment where delivering excellent customer service, career development, recognition, and fun Fridays are standard.

We are committed to your well-being, supporting mental health awareness through our colleague-focused initiatives.