Retail Business Relationship Manager

Samaha Consulting; Wes-Kaap; On-site; ZAR 1,200,000 - 1,500,000; Full time

Job summary

A consulting firm in South Africa is looking for an experienced executive to lead client relationships and manage account profitability in the retail sector. The ideal candidate will have over 8 years of experience in technology solutions, P&L management, and client relationship management, coupled with strong leadership skills to manage diverse teams. This role requires a strategic thinker with a proven track record in driving revenue growth and customer satisfaction.

Qualifications

• 8+ years of experience in the retail domain with key customer relationships.
• Experience managing an account P&L of at least $5Mn per annum.
• Proven track record of delivering business solutions leveraging technology.

Responsibilities

• Lead existing client relationships and manage account profitability.
• Coach and manage an account team of 25-50+ people.
• Work closely with delivery management to ensure client satisfaction.

Skills

Technology solutions delivery

Client relationship management

Project management

P&L management

Sales strategy

Education

Undergraduate Degree in Commerce or Sales or Information Technology

Post Graduate Degree MBA

Job description

Main purpose of the role:

• As the acting BRM of an account, the executive will lead and further develop existing client relationship, be responsible for full account P&L, growth, and profitability of allocated Key Retail accounts in South Africa.
• Provide strategic direction and drive business with client to achieve revenue growth, profitability and continuing customer satisfaction.
• Maximize opportunities across all service lines, taking accountability for qualification and closure of all new business within the account.
• Develop and successfully take to market offerings tailored to the appropriate industry.
• Build out team, intellectual property and solution set to deliver offerings.
• Provide the necessary direction and management of the Account Team, identifying and implementing any development needs as required.
• Work closely with the Practices and Solutions teams to develop and win a pipeline of new/add-on business.

About the Role

Team Leadership

• Set direction, and provide coaching, mentorship and manage the performance of account team of 25 -50+ people or greater at various levels and locations.
• Actively build morale for an inclusive and diverse team and position programs for success.
• Have previously led delivery of technology services around several of the following: ERP/Packaged Business Solutions, Cloud Solutions, CRM, Digital Customer Experience, Omni Channel, Supply Chain, Insights/Analytics & Data, Technology Transformation, Custom Software Development, Testing, etc.
• Work closely with Delivery Management to ensure that expectations are managed, and that appropriate support and development is available.

Responsibilities

• Experience in 8+ Years in Retail domain customers and key customer relationships in retail industry.
• Experience working as a senior client/account management in a professional services/consulting organization to include managing an account P&L of accounts to the value of at least $5 Mn per annum.
• Proven track record of delivering business solutions, consulting services and outcomes leveraging technology.
• Experience operating at CXO level, and ability to demonstrate excellent client relationships.
• With an empathetic approach, ability to respond to the needs of stakeholders.
• 8+ years technology experience involving entire SDLC lifecycle.
• 8+ years in solution-based sales – helping identify and drive solutions for clients.
• Advanced project delivery including all aspects of program/project management.
• Previous P&L responsibilities.
• Ability to communicate effectively and tactfully across all levels of the organization.
• Excellent negotiation, conflict management, problem solving and decision-making skills.
• Proven track record of client/employee satisfaction.

Qualifications

• Undergraduate Degree in Commerce or Sales or Information Technology | Marketing
• Post Graduate Degree MBA | Sales | Marketing | Commerce| Administration | Technology
• Start Date Immediate
• Employment Equity: EE Candidate
• Preferrable Coloured Female