Retail Branch / Store Manager - Piketberg

Paqueta Personnel; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail company is seeking an experienced Branch / Store Manager for their Piketberg store, approximately 130km north of Cape Town. The role involves managing store operations, achieving financial targets, and overseeing staff performance. Candidates must have experience in retail management, strong financial acumen, and reside in the Piketberg area. This is a unique opportunity to lead a dynamic team in the retail sector.

Qualifications

• Experience managing a retail store.
• Previous experience in the furniture retail industry.
• Understanding of financial reporting.
• Must reside in Piketberg area.

Responsibilities

• Manage the store and staff to meet financial targets.
• Oversee customer complaints and maintain relationships.
• Conduct daily target-setting meetings and staff training.

Skills

Conflict management skills

Customer service orientation

Strong product knowledge

Good communication and listening skills

Attention to detail

Team leadership

Education

Diploma / Grade 12 with maths

Tools

Computer literacy

Job description

My client, a leading and well-known retailer, is seeking an experienced Branch / Store Manager for their Piketberg store, approximately 130km north of Cape Town.

MAIN PURPOSE OF THE JOB

To manage the store and staff, oversee sales, ensure financial targets are met, generate profit, and stay within budget.

JOB REQUIREMENTS

• Diploma / Grade 12 with maths
• Experience managing a retail store
• Previous experience in the furniture retail industry
• Knowledge of the local area and existing relationships within the farming/business community
• Understanding of financial reporting
• Strong product knowledge
• Experience managing teams, including performance management and industrial relations
• Computer literacy
• Fluent in English and Afrikaans
• Driver's license
• SA Citizens only
• Clear criminal and credit record
• Must reside in Piketberg area

SKILLS, ATTRIBUTES & COMPETENCY REQUIREMENTS

• Conflict management skills
• Honesty & integrity
• Customer service orientation
• Good communication and listening skills
• Attention to detail
• Self-motivated & resilient
• Assertiveness, planning, and organizational skills
• Proactive, interpersonal skills
• Team leadership
• Problem-solving and decision-making skills
• Goal/result orientation and delegation skills
• Responsibility, accountability, and persuasiveness

DUTIES

Financial Management

1. Manage sales and achieve targets
2. Manage profits and reach financial goals
3. Minimize bad debt
4. Manage store budget including petty cash

Customer Management

1. Oversee customer complaints and resolution
2. Maintain and expand customer relationships
3. Ensure follow-up services

Sales

1. Set daily sales targets
2. Manage delivery charges

Credit Control

1. Authorize HP deals and ensure paperwork
2. Handle insurance claims efficiently
3. Oversee collection of arrears

Stock Control

1. Maintain stock levels and weekly replenishments
2. Oversee stock movements and manage aged/repossessed goods
3. Conduct stock counts and resolve discrepancies

Fixed Asset Management

1. Oversee fixed assets and related paperwork
2. Resolve variances from stock takes

Cash Control

1. Authorize daily cash-ups and banking
2. Resolve variances and monitor cash sales

Deliveries and Collections

1. Schedule and oversee deliveries and collections
2. Maintain delivery vehicle condition

Marketing

1. Implement marketing plans and promotions
2. Oversee display policies and promotional events

Human Resources & Staff Management

1. Manage staff, delegate duties, and evaluate performance
2. Handle disciplinary issues and staff attendance
3. Conduct staff meetings and performance reviews
4. Recruit and train new staff

Staff Training

1. Organize product and supplier training
2. Maintain training records

Meetings & Target Setting

1. Conduct daily target-setting meetings
2. Hold weekly sales and operations meetings

Administration

1. Manage sales, credit, stock, and delivery functions
2. Oversee branch communication and reporting

IT Management

1. Ensure IT policies and systems run smoothly
2. Manage backups and troubleshoot issues

Housekeeping

1. Oversee daily cleaning and store maintenance
2. Ensure safety and security systems are operational