Retail Branch Manager-Grahamstown

Sanlam Limited; Makhanda; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Sanlam Developing Markets (SDM), a subsidiary of Sanlam Life Limited, invites a senior leader to drive strategy, sales and service excellence from its Makhanda base in South Africa. The role focuses on planning, activation, and risk management across the retail financial sector.

The successful candidate will ensure FAIS/FSCA compliance, lead teams, and foster a customer-focused, high-performance culture while delivering sustainable business results.

Qualifications

• Matric (Grade 12) is required.
• FAIS RE5 and RE1 qualifications are required.
• 120 Wealth Management credits or a tertiary FSCA-recognised qualification.
• Class of Business compliant per product category (annual).
• CPD compliant; meet the minimum experience requirements.
• Meet fit and proper requirements.

Responsibilities

• Strategy development and business planning.
• Activations.
• Sales and operational effectiveness.
• Establish and drive a service culture.
• Compliance, quality and risk management.
• Monthly planning and reporting.

Skills

Leadership

Sales leadership

Insurance knowledge

Regulatory compliance

Customer service management

Stakeholder engagement

Problem solving

Education

Matric (Grade 12)

120 Wealth Management credits or FSCA qualification

FAIS RE5 & RE1

Class of Business compliant (annual)

CPD compliant

Fit and Proper Requirements

Job description

Sanlam Developing Markets [SDM](a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms ofthe Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.

What will you do?

Key Responsibilities

• Strategy development and business planning
• Activations
• Sales and operational effectiveness
• Establish and drive a service culture
• Compliance, quality and risk management

4. Monthly planning and reporting

What will make you successful in this role?

QUALIFICATIONS

• Matric (Grade 12)
• Passed the FAIS RE5 and RE1
• 120 Wealth Management credits OR tertiary qualification recognised by the FSCA
• Class of Business compliant per product category (annual)
• Continuous Professional Development (CPD) compliant Minimum experience requirements satisfied per financial category.
• Meet fit and Proper Requirements

KNOWLEDGE AND EXPERIENCE

Knowledge:

• Insurance and Financial Sector Industry
• Comprehensive Long-term and Lending Product Knowledge
• FSCA and Prudential Authority Framework and Requirements
• FAIS and Consumer Acts
• POPIA, AML, KYC to mention a few
• Basic understanding of underwriting discipline
• Insurance and Financial Sector Regulatory bodies
• Ombudsman (Long-term Insurance)
• National Credit Act and Regulatory Authority
• Sales tactics and approaches
• Stakeholder engagement and management
• Customer service and engagement
• Relevant Regulatory frameworks, policies, and standards
• Sanlam insurance products (ideal)
• People management practices and principles

Experience:

• At least 5 years recent industry experience of which 3 years should be in any leadership capacity.
• Proven track records in Sales
• Service delivery within the Financial Sector (Insurance and or Lending)
• Service Management experience is essential.
• People Management

Qualification and Experience

Preferably 5 to 8 years general insurance experience.

Knowledge and Skills

Customer Service and Management

Reporting and Administration

Quality, compliance and accreditation

Business Processes

Personal Attributes

Interpersonal savvy - Contributing through others

Decision quality - Contributing through others

Directs work - Contributing through others

Optimises work processes - Contributing through others

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing through others

Customer focus - Contributing through others

Drives results - Contributing through others

Collaborates - Contributing through others

Being resilient - Contributing through others

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.